Service Now QA Engineer with Tricentis & Tosca - GSquared Group

Title: Service Now QA Engineer with Tricentis & Tosca

Terms: Long Term Contract

Location: Atlanta area

Hybrid-must go onsite 3 days a week

Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for a Service Now QA Engineer with Tricentis & Tosca who will help build out & develop best in class work and work on innovative projects for the business.

Job Description: ServiceNow QA Engineer with Tricentis Tosca Expertise

Position Overview:

We are seeking an experienced ServiceNow QA Engineer with Tricentis Tosca expertise to ensure the quality and reliability of our ServiceNow platform. This role involves leveraging Tricentis Tosca and other automation tools to execute comprehensive testing of ServiceNow modules, integrations, and customizations. The ideal candidate will combine strong QA skills, a deep understanding of ServiceNow, and hands-on experience with Tosca to develop automated test cases, maintain testing frameworks, and ensure seamless operations of the ServiceNow ecosystem.

Key Responsibilities:

1. Test Strategy and Planning:
2. Define and implement a robust testing strategy for ServiceNow modules and integrations, aligning with business requirements.
3. Collaborate with stakeholders to create detailed test plans, test scripts, and traceability matrices for manual and automated testing.
4. Ensure proper test coverage, including functional, regression, system, and performance testing.
5. Automation Development and Execution:
6. Develop and maintain automated test cases using Tricentis Tosca, focusing on ServiceNow workflows, applications, and integrations.
7. Create modular, reusable automation scripts to enhance testing efficiency and scalability.
8. Execute automated and manual test scripts, validating test results and ensuring alignment with requirements.
9. Quality Assurance:
10. Perform detailed validation of ServiceNow functionalities, including ITSM, ITOM, CMDB, HRSD, and custom-built modules.
11. Identify, document, and prioritize defects; work with development teams to resolve issues.
12. Conduct root cause analysis of defects and recommend solutions to prevent recurrence.
13. Integration and Performance Testing:
14. Conduct end-to-end testing of ServiceNow integrations with third-party systems.
15. Execute performance and load testing to ensure platform scalability and reliability.
16. Collaboration and Reporting:
17. Work closely with developers, administrators, and project managers to align on quality standards and testing objectives.
18. Provide detailed testing reports, including defect analysis, test execution status, and recommendations for improvements.
19. Train and mentor team members on Tosca and ServiceNow testing best practices.
20. Continuous Improvement:
21. Optimize the Tosca testing framework by integrating new modules and improving automation coverage.
22. Stay up-to-date with ServiceNow releases, Tosca features, and industry testing trends.
23. Recommend process improvements to streamline QA workflows and increase testing efficiency.

Qualifications and Skills:

1. Technical Expertise:
2. Strong experience in testing ServiceNow modules, including ITSM, ITOM, HRSD, and custom applications.
3. Hands-on experience with Tricentis Tosca, including test case design, execution, and automation framework development.
4. Familiarity with scripting languages (e.g., JavaScript, Python) and APIs for ServiceNow testing and integration.
5. Knowledge of ServiceNow Automated Test Framework (ATF) is a plus.
6. Experience and Education:
7. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
8. 3+ years of QA experience in enterprise platforms, with at least 2 years focused on ServiceNow testing and automation.
9. Proven experience in leveraging Tosca for large-scale automation projects.
10. Soft Skills:
11. Strong analytical and problem-solving skills, with a focus on detail and accuracy.
12. Excellent communication and interpersonal skills to work effectively with technical and business teams.
13. Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Tricentis Tosca certifications (e.g., Tosca Automation Specialist).
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with CI/CD tools (e.g., Jenkins, GitLab) to integrate testing pipelines.
• Knowledge of ITIL processes and frameworks.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for professional growth, including training and certifications.
• A chance to work on cutting-edge ServiceNow and automation technologies.
• A collaborative work environment focused on innovation and quality.

This position is ideal for a QA professional with a passion for automation and deep expertise in ServiceNow and Tosca. If you are committed to delivering high-quality solutions and thrive in a challenging, fast-paced environment, we encourage you to apply!

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About GSquared Group:

Shouldn’t your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you.

GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do.

GSquared Benefits:

• Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants)
• Simple IRA with company match (available only for W2 hourly consultants)
• Professional development & networking opportunities
• A family-friendly environment
• Nice bonuses for referrals
• A culture that supports you and your career

Hear what others are saying on Glassdoor: https://www.glassdoor.com/Reviews/GSquared-Group-Reviews-E651488.htm?filter.iso3Language=eng