Service Manager (Multifamily, Downtown Raleigh) - Kane Realty Corporation

Service Manager (Acorn, Raleigh)

Who We Are:

At Kane Realty Corporation, we pride ourselves in taking an innovative approach to creating a sense of home and community for our residents, thus enhancing value for our investors. We are committed to providing an unrivaled customer experience by practicing excellence in all we do, driving us to not only exceed the industry standards of sophisticated management, but to set them. The key to our success starts with our people. We hire first for character, second for ability, and third for experience, thus building a passionate and dedicated team.

Who We Need:

Kane Realty Corporation is currently seeking outstanding candidates for the role of Service Manager for one of our luxury communities, Acorn, located in Raleigh, NC.

At Kane, we take pride in doing things differently and constantly striving to find a better way. As Service Manager, you play a critical role in a large-scale business venture that has the potential to redefine part of this exciting, dynamic city, and be an icon for generations. You bring a passion for people and placemaking, and utilize superior organizational skills, attention-to-detail, and critical thinking to ensure the efficient financial and operational performance of your community. You lead by example and are committed to executing with excellence in all that you do, while maintaining the highest standards of integrity and character.

How This Role Creates Value:

Seeking a Service (Maintenance) Manager who will be responsible for the overall maintenance and asset preservation of a multi-family property. The ideal candidate will be positive and possess strong leadership skills.

Essential duties include but are not limited to:

• Ensures the physical aspects of the property meet the company's established standards and any applicable laws.
• Interviews, selects, recommends hires, trains, and supervises maintenance department staff.
• Provides operational training and technical direction and assists staff in the investigation and resolution of problems. Assigns and checks work.
• Leads and manages the on-site maintenance staff and participates in the diagnosis of problems and repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural and appliances. Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas
• Tracks and determines the status of service requests in computer systems and closes records for completed orders. Investigates and resolves issues where service orders are past due in computer system.
• Monitors move-in and move-out inspections; orients new residents to the operation of units in apartments and responds to questions as requested.
• Monitors inventories of parts, supplies, and materials and places orders ensuring that inventories meet prescribed levels. Ensures that parts, materials and supplies are properly stored, and that the shop is maintained in a safe and orderly condition.
• Supports the property manager in meeting property budget and in being proactive in expense control.
• Completes all mechanical walks on new construction properties.
• Works with and develops relationships with third-party vendors as necessary on projects that cannot be handled by the on-site maintenance staff.
• Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy.
• Ensures that maintenance-related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire life and safety, compactor, and pool logs. Ensures that records meet requirements. Checks warranty information and ensures that repairs performed meet with warranty requirements. Contacts vendors as required to resolve outstanding issues.
• Keeps abreast of new city and state governmental regulations and restrictions concerning maintenance procedures and/or health, safety and environment.
• Observes property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions. Reports unusual or serious problems to management.
• Provides leadership and/or assists leasing and management staff as necessary in emergency situations.
• Prepares any range of periodic or special reports and data relating to maintenance activities and statistics.
• The maintenance supervisor reports to the property manager.

Who You Are:

The Service Manager is responsible for maintaining electrical and mechanical equipment and general cleanliness and safety at the property; supervision of custodial and grounds personnel; timely and satisfactory fulfillment of resident work orders, emergency maintenance issues and oversight of preventive maintenance programs.

What You Offer:

The Service Manager must have a CFO and CPO designation to properly handle Freon and to ensure appropriate chemical balance in property swimming pools and fountains. He/she also ensures maintenance staff members maintain a positive attitude on the job and that resident satisfaction is always a top priority.