Service Manager - The Contractor Consultants

Join Basic IDIQ, Inc. as a Service Manager and Drive Excellence in Construction Repairs!

Job Title: Service Manager

Company Name: Basic IDIQ, Inc.

Salary: $50,000 - $60,000+ annually based on experience

Full Job Description

Basic IDIQ, Inc. is seeking a dedicated and detail-oriented Service Manager to join our team at our Fort Worth office. While this role is titled Service Manager, someone with a background in project management would be an ideal fit. The Service Manager will oversee short-term repair projects from start to finish, ensuring tasks are completed efficiently, to a high-quality standards, and on schedule. This position requires strong organizational skills, clear communication, and collaboration with both customers and subcontractors. If you are a self-motivated, customer-focused team player with a keen eye for detail, we'd love to hear from you!

Who is Basic IDIQ?

Since 2002, Basic IDIQ, Inc. has been a trusted leader in the construction industry, specializing in Indefinite Delivery Indefinite Quantity (IDIQ) contracts. We deliver cost-effective, rapid solutions in new construction, renovations, facilities maintenance, and energy upgrades. Serving major clients such as the federal and state agencies, colleges, universities, and municipalities. We utilize Job Order Contracting (JOC) to ensure exceptional value, quality, and efficiency on every project. With over 200 years of combined experience, our senior staff brings unparalleled expertise to each project we undertake.

What is the Service Department: 

The Service Department at Basic IDIQ is dedicated to delivering efficient and high-quality solutions for a wide range of minor to mid-sized repair needs. From doors and dock lifts to finishes and MEP systems, we manage it all. We also provide rapid-response services for emergency situations such as broken glass or vehicle-related damage. Serving client across thirteen states, our department is expanding to meet growing demand, and we take great pride in delivering reliable, top-tier service that positively impacts our customers' operations.

• Effectively communicate with clients, subcontractors, and other stakeholders via phone, email, and in person.
• Prioritize and manage multiple tasks, ensuring timely completion of all assigned projects.
• Address customer inquiries and resolve issues promptly, delivering excellent customer service.
• Assess project scope, create schedules, and manage subcontractor coordination.
• Maintain regular communication with clients and subcontractors to ensure timely updates on job progress.
• Oversee short-term repair requests from initiation to completion, ensuring adherence to quality standards.
• Track job status and ensure required documentation is completed and submitted on time.
• Manage invoicing and ensure timely verification and acquisition of necessary project documentation.

• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Proficiency in project management software, construction tools, and Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Proven ability to understand scope of work, manage scheduling, and oversee subcontractors.
• Self-motivated, organized, and detail-oriented with excellent problem-solving skills.
• Positive attitude and customer-focused approach to all tasks.
• Ability to determine project scope from remote settings through photos, videos, and written descriptions.
• Basic understanding of commercial construction, including MEP systems.
• 2-5 years of experience in commercial construction, preferably in a project management or service-related role.
• Ability to multitask and prioritize work in a fast-paced environment.
• Flexibility to adapt to changing priorities based on client needs.
• A willingness to receive feedback and continuously improve performance.
• Ability to collaborate effectively with team members to achieve shared goals.
• Basic understanding of accounting principles, including invoicing and budgeting.
• Willingness to be available for after-hours emergencies as needed.
• Ability to pass a background check and drug test.

• High school diploma is required; additional college coursework is a plus.

• Insurance
  • Medical, Vision & Dental Insurance
  • Company Paid Life Insurance
  • Company Paid Long Term Disability
  • Company paid AD&D Insurance
• Simple IRA with Company Match up to 3%
• Paid Time Off
• Career Growth Advancement Opportunities
• Company and Team Events 
• Bonus Pay Opportunities

• Full Time
• Monday to Friday; 8 to 5

• In Person, Fort Worth, Texas