Service Manager

Unlock Your Awesome Benefits:

• PTO Time
• Flex Schedule
• Get Paid Weekly
• 401(k)w/ 4% Match
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Six Paid Holidays to Celebrate
• Fresh Company Uniforms, Laundered Weekly
• Company Events

Full job description

Calling all Service Managers! Are you ready to turn your dream job into a reality?

We're looking for an outstanding Service Manager to provide support to our residential technicians.

If you want to advance your career, we want to talk to you TODAY!

Your daily routine will include leading a Service Department to exceed customer expectations by delivering consistent quality service. But that's certainly not all! Check out the duties and responsibilities section below.

In the meantime, here's a little about your new home:

We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to continue delivering top-notch service to our residential and commercial customers, but we need YOU to keep growing!

We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses cozy all year long. Join us in making every home and business a haven of comfort and efficiency. Ready to embark on an exciting journey with MillTown?

Essential Duties and Responsibilities*

• Lead the Charge in Customer Service Excellence!
• Inspire and Guide: Supervise and lead our top-notch Service Team.
• Evaluate and Improve: Manage and evaluate Field Technicians to ensure peak performance.
• Hands-On Leadership: Conduct ride-alongs with electricians, offering valuable feedback.
• Quality Assurance: Guarantee all repairs and installations meet the highest standards and obtain necessary permits.
• Optimize Operations: Collaborate with the Dispatcher to manage schedules, maximizing efficiency and profits.
• Effective Dispatching: Ensure Technicians are dispatched strategically and effectively.
• Field Support: Assist Technicians with on-site issues, providing expert guidance.
• Personal Development: Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
• Customer Satisfaction: Resolve customer issues to ensure complete satisfaction.
• Compliance Champion: Maintain compliance with all local, state, federal, and company regulations.
• Safety First: Ensure all team members adhere to OSHA safety standards.
• Budget Mastery: Manage the departmental budget effectively.
• Goal-oriented: Strive to meet or exceed all company goals.
• Administrative Excellence: Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.
• Adapt and Excel: Take on additional duties as needed to support the team and department.
• Join us in setting the benchmark for electrical service excellence!

Desired Skills and Experience

• Inspiring Leader: Motivate teams to achieve company goals
• Master Organizer: Keep projects on track with exceptional follow-through
• Communication Pro: Excel in both verbal and written interactions
• Decisive: Make quick, sound decisions under pressure
• Presentation Ace: Shine in public speaking and presentations
• Trust Builder: Foster trust and empathy within the team
• High Performer: Thrive in fast-paced, goal-driven settings

Qualifications*

Ready to Rock? Here's What You Need:

• 5+ Years Experience? Check!
• Customer service skills? Nailed it!
• Clean Driving Record? Let's Roll!
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

MillTown Plumbing, Heating, Cooling, and Electrical, Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $65,000-$100,000 a year

If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record