Service Level Manager (SLA) at Keshav Consulting Solutions LLc
Raleigh, NC
About the Job
Service Level Manager
Raleigh, NC - Hybrid
6 months ++
Required Skills:
Raleigh, NC - Hybrid
6 months ++
Required Skills:
| Experience planning and establishing SLAs that support business goals for the entire IT services portfolio throughout the enterprise. |
| Write and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability. |
| Identify and implement process improvements to enhance performance metrics and overall service delivery. |
| Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement. |
| Maintain detailed documentation of SLAs, OLAs, policies, and process improvements. |
| Provide training and guidance to team members on SLA/OLA management and policy adherence. |