Service Engineer - Motors - WEG Electric Corp

WEG Electric Corp. Has an excellent opportunity for a Service Engineer - Motors for our Duluth GA location. You will provide technical support for all WEG products via phone calls and e-mails. This position also reviews and processes warranty claims and coordination with third party vendors.

Primary Responsibilities

• Receive incoming calls, and emails

• Receive and log warranty claims.

• Answer technical calls from customers/end users

• Communicate issues with internal customers (including quality, engineering, sales, etc.)

• Be an area expert for external/internal customers

• Analyze warranty claims data and determine its accuracy by failure and warranty period requesting additional information, as needed.

• Issue credit to original purchaser or service shop.

• Prepare bill back charges to factory, as needed; issues RGA’s as needed.

• Develops and prepares warranty reports for management, as needed.

• Track product failures for quality control purposes.

• Recommend parts to customers, as appropriate.

• Arrange third party assistance, as appropriate.

• Maintain warranty repair log.

• Consistently mentors and trains junior team member

Education

• High School or GED
• Bachelor's degree in electrical engineering or equivalent is highly preferred.

Knowledge/Training

• Strong Electrical Motors knowledge.

• Ability to read and interpret technical drawings and information, technical job specifications are required.

• Working knowledge of industrial applications.

• Department procedures.

• Robust product and troubleshooting knowledge.

Experience

• 3+ years of prior experience in a service technical support role.