Service Dispatcher - Milton CAT

Milton CAT is seeking an experienced Earthmoving Service Dispatcher. Dispatchers are responsible for providing scheduling, communication and support for dispatch services and problem solving.  A tremendous emphasis is placed on follow through and a positive attitude.  Responsibilities include scheduling both emergency requests as well as ongoing preventative maintenance work.  Your ability to work effectively under pressure is a must. 

Pay Rate: $60,000 - $70,000 per year based on location and experience. 

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths.  Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.  We offer customizable, employee-focused benefits that include: 

• Paid Time Off + 8 company paid holidays
• Health, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
• Schedule, route and assign work to field service technicians.
• Open and update work orders and maintain WIPX and Scheduler.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assist in time card entries, reviewing, closing and invoicing work orders.
• Maintain customer files.
• Pass on lead for work to other departments.
• Communicate with the credit department to ensure financial needs are met.
• Coordinate with the CSA Department to meet their needs.
• Promote customer service agreements.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required. 

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations. 
• Ability to work with minimal supervision.
• Excellent organizational skills. 
• Must be able to work in a dynamic, fast paced service environment.

Preferred Skills and Competencies

• Heavy equipment service/maintenance knowledge a plus.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.  We encourage applications from individuals with disabilities, minorities, veterans, and women.  Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status.  We base all employment decisions to further this principle of equal employment opportunity.  VEVRAA Federal Contractor.  EEO/AA employer.