Service Director - Construction, Risk Control - Liberty Mutual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Plans evaluates and monitors the delivery of service commitments for a construction-focused book of business to ensure risk control services are delivered effectively and efficiently. Assesses the customer's overall risk for underwriting purposes and controls the customer's source of risk, losses, and costs. Develops effective relationships with customers, business partners, and peers to coordinate service arrangements, programs, and procedures. Handles special customer situations and problems to ensure timely resolution. Conducted periodic workload reviews and completed specialized customer reports. Performs prospect and service work as necessary.

Responsibilities 

• Plans, coordinates, and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively and efficiently and meet the expectations of the department, business unit, or market partner.
• Evaluate customer prospect and service levels, Risk Control Consultant workloads, and regional capacity.
• Creates service plans to document baseline activity, metrics, and goals to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual.
• Evaluate, monitor, and document Risk Control Stewardship service levels.
• Participates in actively acquiring and retaining profitable business. Provides consultation, information, and expert analysis to assist the account team with new business solicitations and renewals.
• Informs the underwriting, account, and Risk Control teams when significant changes occur in a customer's operations, exposures, ownership, or organizational structure.
• Participates in prospecting new business and developing service agreements, fosters new partnerships, and strengthens existing relationships with customers and business unit/market partners.
• Evaluate the use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, the net gain in the book of business, and other vital indicators. Identifies opportunities and may design projects that improve results and increase the number and quality of services customers choose to buy.
• Provides primary loss source analyses, products, and training.
• Fulfills risk assessment and service requirements as assigned.
• Trains field and Home Office employees in service-related functions and activities.
• Designs and implements customer training programs.
• Makes presentations at customer training and other functions

Qualifications:

• Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing)
• Advanced knowledge of loss prevention principles, practices, and core service capabilities as they relate to performance and profitability
• Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using the Microsoft Office suite
• At Liberty Mutual, we value continuous learning and professional growth. The knowledge and skills required for this role are typically acquired through a bachelor's degree with coursework in math, engineering, or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. This is not just a job but a platform for your career advancement.
• Travel may be required

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia