Service Desk Analyst at Central Point Partners, LLC

Overview:
We are looking for an IT Support Specialist to provide Tier I Service Desk support for a geographically distributed team within the financial services sector. This full-time, onsite position in Cleveland, OH, is crucial for maintaining productivity by troubleshooting technical issues, supporting business software, and identifying opportunities for improvement. The ideal candidate is highly detail-oriented, communicates clearly, and excels in a collaborative and dynamic environment.

Key Responsibilities:

• Deliver direct technical assistance for staff, resolving hardware and application-related issues.
• Identify trends in support requests to address potential underlying issues.
• Accurately document and communicate all technical support interactions.
• Support the implementation of new technologies, applications, and services.
• Assist with onboarding new team members, including providing training on processes and tools.

Qualifications:

• A Bachelor’s Degree in a relevant field is required.
• Previous experience managing projects is a plus.
• Skilled in assisting non-technical staff with technical issues.
• Familiarity with supporting Apple/MAC systems.
• ITIL Foundations Certification is preferred.
• Proficient in Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and related tools.
• Able to handle multiple support tasks simultaneously using a ticketing system.