Service Coordinator - Whitewater - Summerset

Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers' needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.

Responsibilities and Accountabilities:

• Delivering services to customers, including scheduling, dispatching, and customer service.
• Answering customer questions, resolving complaints, and providing updates on service status.
• Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery.
• Identifying opportunities for improvement and implementing changes.
• Generating reports from Servicepro or Netsuite.
• Schedule and dispatch services effectively to meet customer needs and operational timelines.
• Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time.
• Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.

Experience/Educational Requirements:

• High school diploma
• Associate's degree in business, skilled trade, or related field preferred.
• Minimum of 2 years' experience in a customer service or coordinator role, ideally within manufacturing and construction.

Comprehensive Benefits Package:

• 401(k) Matching: Generous company contribution to support your retirement goals.
• Health, Dental, and Vision Insurance: Robust coverage options to keep you and your family healthy.
• Health Savings Account (HSA): Receive a $1,000 company contribution when you enroll in a medical plan.
• Paid Time Off (PTO): Enjoy time away to recharge and relax.
• Employee Referral Program: Earn rewards for referring top talent to our team.
• Tuition Reimbursement: Invest in your future with educational assistance to advance your skills.

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