Service Coordinator from Apidel Technologies

Position: Service Coordinator

Location: Hauppauge, NY 11788

Duration: 3+ months with higher extension possibilities

40 hours a week

Shift: 1st Shift

Pay Rate: $21.00/Hr. on W2 without benefits.

Let me know if you are interested for this position.

Requirements:

Description:

• High School or equivalent 3 year’s experience in customer service/dispatching.
• Proficient with computers, and Windows applications (Oracle experience a plus).
• The qualified candidate will be an integral part in the continued success and growth of the Service Department.
• This position requires a high energy level with a focus toward customers and a strong desire to succeed.
• Good organizational skills, attention to detail and excellent communication skills are required.
• Scheduling general service calls, preparing and invoicing service calls.
• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties:  

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with our Service Resource Center for all service calls.  
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.  
• Reassign work as needed, making judgments based on current workloads & priorities.  
• Regular contact of customer to communicate status changes.  
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.  
• Validate and perform invoicing transactions for service calls in ACE daily.  
• Completed service calls to be invoiced within 48 hours.  
• Maintain confidentiality of customer and employer information at all times.  
• Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.