Service Advisor - Beltway Companies

COMPANY OVERVIEW

At Beltway Companies, we're not just about selling trucks - we're dedicated to delivering top-notch service to our clients, empowering our employees, and enriching our communities. As the largest commercial truck dealership in Maryland, we're looking for passionate individuals to join our team as Service Advisors.

Service Advisors play a pivotal role in our Service Department, ensuring seamless communication and workflow between our clients and internal teams. Your dedication will directly impact our customers' satisfaction and our dealership's success. Our Service Advisor's also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry!

POSITION OVERVIEW

• Greet customers promptly, gather vehicle and customer info for repairs and invoicing.
• Accurately document vehicle issues, concerns, and maintenance needs.
• Confirm payment methods, purchase orders, and estimates at write-up.
• Build customer relationships through updates on vehicle status and work explanations.
• Understand and communicate manufacturer warranty guidelines and policies.
• Ensure vehicles are parked correctly, locked, tagged, and keys are stored properly.

Requirements

SKILL, TRAINING AND EDUCATION REQUIREMENTS

• Recommended 2 years of Service Advising/Writing Experience.

• High degree of product and technical knowledge of service maintenance.
• Team player with a strong sense of commitment to the customer.

• Self-motivated with exceptional organizational, written, and verbal communication skills.

SCHEDULE:

• Full-time
• 8-hour shift
• Day shift
• Monday to Friday
• In Person

Benefits

• 401(k) matching
• Bonus opportunities
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance
• Boot Reimbursement
• The wage range for this role takes into account a wide range of factors including but not limited to skill sets, experience, training, and certifications. A reasonable estimate of the current range would be $40,000 to $80,000