Service Account Manager - Climatec LLC

about Climatec

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.

about Bosch

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Job Duties & Responsibilities:

Responsible for the financial performance and client satisfaction within a portfolio of Technical Service Agreements, TSA customer and Service Owner Direct work. Responsible for the quality-of-service deliverable and customer satisfaction and managing field service systems specialists as per company standards. Represents Climatec, LLC and its interests in all TSA portfolio and service project decisions affecting daily operations.

Job Responsibilities:

• Coordinate and manage secured service work.
• Manage and plan monthly revenue and review monthly with supervisor. Ensure profitable execution of all service delivery plans and service owner direct installation work. Effectively manage cash flow, costs billings and receivables.
• Consistently responsible for account receivables of invoicing for TSA portfolio and owner direct work.
• Maintain profitability goals and positive cash flow within the TSA portfolio.
• Effectively communicate financial status to the Service Manager / Service Operations Manager.
• Ensure that the existing TSA customer base is satisfied, and branch renewal rates are attained.
• Perform, implement, and monitor corrective actions to employee or customer complaints
• Monitor Customer feedback and take appropriate action
• Effectively manage the team of Service Specialists and/or Service Project Engineers or Managers, as required
• Ensure department’s timely completion of assignments – Work Orders, Timesheets, Expenses, Safety Training, etc.
• Able to build productive relationships with client Property Managers and Chief Engineers
• Able to coach and mentor employees and foster a strong and proactive team environment
• Experienced in prioritizing and managing multiple projects at the same time
• Strong written and verbal communication skills. Must be well organized and have strong time management skills
• Must be able to multitask – be able to work on multiple tasks / projects at one time
• Facilitate regularly scheduled team meetings. Develop and share team objectives with Supervisor
• Be able to develop and execute corrective actions to employee or customer complaints
• Exhibit effective problem-solving skills
• Maintain a professional appearance at all times
• Other duties as assigned

Skills & Qualifications:

Minimum Qualifications:

• Intermediate experience with Microsoft Office suite, including strong skills in Excel and PowerPoint.
• 4+ years of experience in the HVAC or Automation industry.
• Must have the ability to communicate technical information to a non-technical audience.
• Excellent written and verbal communication skills.
• A thorough understanding of the operation and control of mechanical equipment and their control sequences.
• Experienced in project management.
• Must be well-organized and have excellent time management skills.
• An understanding of basic computer operating systems and the ability to configure and debug basic computer problems.

Preferred Qualifications:

• BA/BS degree in a relevant field or 4-7+ years of industry experience.
• Proven ability to plan, organize, direct, and control activities for assigned service clients or service accounts.
• Experience developing manpower schedules to ensure TSA and project needs are achieved.
• Demonstrated ability to build and maintain an effective Service Team committed to customer and employee satisfaction and profitable growth.
• Proven experience providing tools, training, and environments required to achieve employee success.
• A deep understanding of HVAC operations within a facility.
• Familiarity with Climatec’s leadership culture and values.
• Strong business and financial awareness with the ability to apply these to a portfolio of projects.
• Ability to empathize with others' issues and perceptions, and creatively resolve them for successful outcomes.
• Experience motivating, developing, and ensuring success for assigned employees.

Employee Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance

Essential Job Functions:

• Be able to lift and carry ladders, drawings, personal computers, material, etc.
• Be able to lift up to 75lbs.
• Be able to spend significant time standing and walking on construction sites.
• Be able to climb several flights of stairs or ladders throughout a typical day on a construction site.
• Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive a company vehicle.
• Be physically able to kneel, stoop and crawl.
• Be able to spend significant time sitting.

Additional Information:

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

All your information will be kept confidential according to EEO guidelines.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

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