Server Support - Zuma

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here's a summary of the fantastic benefits you can expect as part of the Zuma family:

• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off: Annual PTO to relax and recharge.
• Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals: Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
• Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

Server Support ensures the smooth and efficient operation of our dining experience by providing essential assistance to our servers. Your primary responsibility will be to support the server team in delivering exceptional service to our guests, helping to create memorable dining experiences that uphold Zuma's reputation for excellence.

• Assist servers in setting up and clearing tables, including arranging table settings, refilling water glasses, and removing used dishes and utensils
• Provide timely and attentive support to servers during service periods, including delivering food and beverage orders to tables, checking on guest satisfaction, and addressing any guest requests or concerns
• Collaborate with the kitchen and bar teams to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered accurately and efficiently
• Assist in maintaining cleanliness and organization in the dining area, including cleaning and sanitizing tables, chairs, and other surfaces, as well as sweeping and mopping floors
• Monitor and replenish supplies, such as napkins, utensils, condiments, and beverages, to ensure that servers have everything they need to provide excellent service to guests
• Communicate effectively with servers, kitchen staff, and management to relay guest feedback, special requests, and other relevant information, contributing to the overall success of the service team
• Assist in maintaining compliance with health, safety, and sanitation standards, including proper food handling and storage procedures, as well as adherence to Zuma's policies and protocols
• Assist in opening and closing duties, including restocking supplies, and completing side work tasks as assigned
• Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Attend pre-shift meetings and training sessions to stay informed about menu changes, specials, and promotions, and to enhance product knowledge and service skills
• Operate ethically to protect the image of the company
• Performs other duties and responsibilities as required or requested

• Previous experience as a Runner or Busser in a high-end restaurant, hotel, bar, or hospitality establishment preferred
• Strong communication and interpersonal skills, with the ability to work effectively as part of a team and interact professionally with guests and coworkers
• Attention to detail and ability to multitask in a fast-paced environment, while maintaining a high level of accuracy and efficiency
• Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment
• Ability to work flexible hours, including evenings, weekends, and holidays, as required