Senior Program Manager - INUIX LLC

The Opportunity

The Event Program Manager is responsible for planning, tracking, communication, and execution of key initiatives for both internal and external audiences across Customer’s products. This role is integral in properly aligning customer requirements with Customer’s capabilities during high profile / high need engagements. The Program Manager will also be responsible for creation and maintenance of repeatable program methodologies that can be applied to a broad range of interconnected products, with a direct impact on Customer’s customer success.

What you’ll do

Lead Event Program execution, providing a unified “One Customer’s” experience for high profile customer engagements.

Lead and collaborate with cross-functional teams within engineering, product, partner sales,

escalation, etc., across Customers’ landscape of Dynamic (Business) Experience, Creative and Sign solutions.

Evangelize program solutions across the organize, while listening, understanding and championing strategic change.

Orchestrate communication to provide clear project transparency.

Handle program risks, develop mitigation plans, and escalate critical issues to leadership for timely resolution.

Ensure the use of best practices, application of lessons learned and ensure a positive, collaborative work environment for the team.

Responsible for ongoing internal and external client satisfaction, managing relationships with individuals, teams and senior leadership, setting expectations, owning communication and facilitating escalation. This requires the ability to develop relationships with, and ensure the appropriate participation of, key client stakeholders and leadership.

What you need to succeed

Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way, capable of engaging people at all levels within the organization.

Project, Program and Product experience.

8+ years of project management experience, driving large-scale company-wide initiatives requiring teamwork across a broad set of partners and participants.

Strong discovery & documentation habits and skills.

History of being a self-starter, resourceful, and able to prioritize in a fast-paced globally diverse environment with multiple objectives.

Proficiency in Agile methodologies, Wiki, Jira, SharePoint, Workfront, and MS Office tools preferred. Power BI and ServiceNow proficiency is a plus.

Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve

Exceptional program management skills (PMP or similar certification a plus) with experience designing processes, driving adoption and leading organizational change

BS or equivalent experience