Senior Product Manager, Internal Tools - Tbwa Chiat/Day Inc

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the role:

We’re seeking a Senior Product Manager to lead our Internal Tools platform team. Your mission will be to empower our internal teams with tools that streamline workflows, drive data-informed decision-making, and improve the Patient and Provider experience. You’ll partner with Engineering, Operations, Data, and Design to build intuitive, scalable, and cutting-edge tools, leveraging AI to further drive efficiencies. This is a new team at Headway, so it’s a great opportunity not only to define the strategy for an area but also to build a team from the ground up. The ideal candidate is comfortable defining and executing a 0-to-1 strategy, passionate about building exceptional platforms for internal customers, and excited to explore the latest technology in the space.

What you’ll do at Headway:

1. Develop a vision and strategy for our internal tools team to support Headway’s growth and evolving business needs.
2. Deliver exceptional tools for teams across Headway by translating requirements into features that address pain points and drive operational efficiency.
3. Identify opportunities to leverage AI and machine learning to optimize workflows and enhance productivity.
4. Create feedback loops with internal teams to gather insights, iterate on solutions, and keep internal tools aligned with Headway’s evolving needs.
5. Facilitate the smooth rollout of tools through training, documentation, and communication.

You’ll be great for this role if you:

1. You have 5+ years of product management experience building internal tools, data platforms, or other internal infrastructure.
2. You enjoy being a platform PM, jamming on technical concepts with your team, and pushing for technical quality.
3. You enjoy being the translation layer between technical and non-technical teams, and driving alignment between them.
4. You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way.

Compensation and Benefits:

1. Salary information is based on a single salary target per role:

• The starting salary for Senior Product Manager, Internal Tools is $200,000.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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