Senior Product Manager | Homeowner Experience - Tbwa Chiat/Day Inc

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

Hometap is seeking a data-driven and strategic Senior Product Manager to own key elements of the user experience for homeowners seeking to access their home equity. Reporting to the Product Director of Home Equity Investing, you’ll work closely with Sales, Investment Operations, Engineering, Design, and Data to balance funnel conversion, decision quality, and team efficiency while maintaining a best-in-class experience for homeowners. You are passionate about understanding customer needs and are eager to create scalable solutions that drive measurable business outcomes.

You will have strong analytical skills, a deep understanding of user behavior, and a track record of implementing successful growth strategies. You thrive in fast-paced environments and enjoy collaborating cross-functionally to achieve ambitious goals.

What you'll do:

• Act as the product owner for the experience of prequalified homeowners who are proceeding with an application for a Home Equity Investment.
• Leverage qualitative and quantitative homeowner research to uncover pain points and areas of opportunity.
• Collaborate with Engineering and Design to conceptualize and deliver new features for applying homeowners.
• Iterate on our homeowner experience, with an eye towards funnel economics and customer satisfaction.
• Partner with business stakeholders to realize a self-serve homeowner experience that empowers applicants to move independently and confidently through our process.
• Test and scale each delivery with data analysis, A/B testing, phased rollouts, and user research.
• Build and maintain dashboards to track KPIs, analyze user behavior, and surface actionable insights regularly.
• Communicate insights and recommendations to key stakeholders across the organization, including senior leadership.

What you bring:

• 4+ years of product management experience, preferably with both B2B and B2C experience; bonus if it’s in fintech or proptech.
• Excellent written and verbal communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Customer-focused mindset with the ability to translate user needs into growth opportunities.
• Business acumen to prioritize and advocate for work that balances conversion, efficiency, and investment decision quality.
• Strong analytical skills and comfort working with data to make informed decisions; experience with tools like Heap, Tableau, or similar platforms a plus.
• Self-awareness and time management skills to balance multiple projects at once and know when to ask for help.
• While we do not work in-office on a day-to-day basis, there is a strong preference for candidates who are based in the Boston area and able to attend in-person meetings at our Back Bay office as needed.

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.

Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

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