Senior Manager - Data Center Operations CH2 - CoreSite

As a leader in CoreSite’s Operations team, the Senior Manager - Data Center Operations is responsible for all operational aspects and uptime of the data center. The Senior Manager - Data Center Operations is responsible for providing field level technical expertise and program management for the maintenance and operation of the electrical, mechanical, fire life safety, security, and communications infrastructure as well as any applicable base building support systems. All Data Center Operations staff reports through the Senior Manager - Data Center Operations.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

Security responsibilities include all security systems and cameras as well as physical security of the data center.

The position is responsible for customer support services, all onsite vendor management, vendor contracts, site operational efficiency, site uptime, compliance audits, team training, and facility financials. The Senior Data Center Manager will assist the Market Director in developing financial OPEX and CAPEX budgets and will be responsible for meeting strict budget standards.

The Senior Manager - Data Center Operations is responsible for implementing the Data Center Operations Program at his or her site and is responsible for employee training and ensuring all staff is adequately qualified to perform required duties. The Senior Manager - Data Center Operations is to ensure each shift is staffed with employees possessing proper qualifications and must possess strong management and interpersonal skills. The direct reports of this position are people managers. The Senior Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports and their direct reports. Regular team and induvial meetings are required.

Duties:

• Advise the Director – Data Center Operations in the development and supervision of the facility maintenance program and equipment/system operation.
• Demonstrate technical knowledge and experience in telecom, cabling, electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, D/C power, HVAC, and fire alarm and suppression systems.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
• Senior technical point of contact for all aspects concerning the maintenance, troubleshooting, and operation of site support systems.
• Participate in the overall facility design and construction related to site operation, maintainability, and security.
• Responsible for site physical security.
• Responsible for site compliance with company and industry standards, as well as customer contracts.
• With the approval of the Market Leader, develop and implement new maintenance standards, as well as work to improve existing standards to support site operations.
• Ensure proper installation and commissioning of all new equipment within the facility.
• Responsible for ensuring site construction and commissioning efforts do not impact regular site operations.
• Supervise and critique work performance by subcontractors to ensure adherence to standards, schedules and specifications. This includes any third party contractor hired to support data center and base building infrastructure.
• Maintain the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
• Responsibilities will include ensuring that operational, maintenance and emergency Methods of Procedures (MOP’s) are developed, reviewed and audited through all stages of the maintenance process for electrical, mechanical, communications, safety, and security support equipment.
• Will mentor and provide training for personnel in the planning, scheduling and completion of preventative, corrective and emergency maintenance.
• Will assist in the development and maintain departmental budgets, focusing on cost saving methods.
• Training of site personnel on all aspects of individual job duties.
• Develop and maintain along with supervisors individual training plans for each employee.
• Lead customer meetings to review happenings on site.
• Lead root cause analysis process and deep dive into abnormal occurrences within the data center.
• Assist peers with developing teams.
• Assist sales, sales engineering, and GM team with customer tours and sales process.
• Work with Network Operations and Engineering teams to ensure facility systems are regularly updated and the facility remains best in class.
• Promote and demonstrate behaviors consistent with CoreSite’s culture, Principles of Operational Excellence, and 8 Guiding Principles.
• Other projects and duties as assigned

Requirements

• This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.
• Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following:  electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Expert knowledge of energy efficiency best practices.
• Proficient in Electrical, Mechanical, Protection, and controls systems commissioning.
• Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Experienced people manager
• Experienced vendor management skills including service contract management.
• Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management
• Proven skills in facility budgeting and forecasting.
• Excellent communication skills, both written and oral
• Suite (Word, Excel, PowerPoint, Project)
• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera

Education/Experience:

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
• 7 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience)
• 3-5 years’ experience in administering and managing facility preventative maintenance programs and budgets.
• 3-5 years’ experience in vendor and project management
• 3-5 years’ experience in technical procedure and policy writing.
• 3-5 years’ experience in people management
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands and special requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan with a 15 percent discount 
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, and personal finance management support
• Pet insurance
• Charitable matching program
• Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities