Senior IT Business Analyst - Manufacturing - Trisian-Global Consulting LLC

Trisian-Global Consulting is seeking a Senior IT Business Analyst - Manufacturing to work with Business Users to identify, document, and resolve issues arising from the use of JD Edwards Enterprise One Order to Cash functionality.  

This is a full time position, working on-site in Memphis, TN.  No remote or C2C.  W2 only

Responsibilities include:

• Capture business needs and translates those needs into measurable requirements that can be coded, tested, and successfully implemented and adopted by the business
  
• Manage the creation and execution of test plans, ensuring that the results meet the specified business requirements while supporting QA activities as needed
• Training of business users on Order to Cash applications and configurations
• Participate in the development process in a support role through the software product lifecycle.
• Participate in cross-functional integrated teams to address business and adoption issues (e.g., user experience, data flow, business process flow)
• Contributes and participates in the successful rollout of JDE enhancements
• Triage reported defects and document root cause analyses to avoid production service interruptions
• Assist Business with month-end, year-end closing procedures
• Periodically check and fix issues that come up in integrity and reconciliation reporting
• Review and make recommendations for application of JDE system patching or updates
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Conduct research on emerging application development software products, languages, and standards in support of potential procurement and development efforts
• Work with vendors to facilitate the efficient implementation of new software products, systems, and enhancements as well as the resolution of any adaptation issues
• Manage assigned tickets and work packages using ServiceNow and JIRA

Skills / Education / Experience

• Bachelor's degree, or equivalent experience
• 5+ years experience with business systems analysis, requirements authoring and hands on application support in large enterprise environments
• Experience in design and implementation of JDE modules
• Experience with Order to Cash lifecycle, Accounts Receivables, inventory management and manufacturing processes.
• Successfully completed at least one full implementation involving multiple site configuration set up with proven incorporation of structured planning and testing processes
• Solid understanding of end-to-end financial concepts, including but not limited to autopay, 2- and 3-way invoice matching, voucher creation, and financial reporting
• Experience with business process analysis and follow through improvement implementations
• Experience working within manufacturing facilities and with manufacturing staff on design and implementation of software initiatives
• Oracle Transportation Module (OTM) experience is strongly preferred
• Excellent written verbal and oral communication skills with a proven record in communicating with all levels of the organization
• Clear understanding of emerging technologies and enhancements that will allow process improvements and enhanced business functionality
• Ability to work effectively and adapt to shifting priorities as business needs and deadlines change
• Experience with ServiceNow, JIRA software
• Oracle E-Business Suite experience considered an asset
• Strong interpersonal communication skills