Senior Inbound Product Manager - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:   

• Collaborate with outbound product manager on product strategy and roadmap that sets us up for success as we look to grow to $30B+ in revenue
• Develop a deep understanding on partners/channels use cases and success outcomes.
• Working with UX Design team, lead prototyping and early ideation of new product features and capabilities.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Work directly with engineering team members to build products that solve market challenges and bring high-quality products to life.
• Collaborate with a team of talented product managers and help them drive their respective areas.
• Assume product ownership and accountability for ensuring partner satisfaction, and adoption of the product.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

To be successful in this role you have:

• Have a Bachelor’s Degree in CS or other technical field or related equivilant experience
• Have 8+ years of experience in core product management
• Have ServiceNow Platform knowledge and experience is preferred
• Are expected to be highly data-driven with commitment to drive the engagement towards business outcome and value realization
• Should be hands-on, comfortable diving into complex issues and lead from the front with sleeves rolled up.
• Are a problem-solver who isn’t afraid to get their hands dirty
• Are someone who thrives in a fast-paced environment and can lead with vision, ensuring that solutions not only meet immediate needs but are also scalable and adaptable for future use.
• Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence exec leadership
• Have experience defining and capturing functional product requirements and use cases.
• Have ability to serve as a product lead, and coach junior team members.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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