Senior Field Service Representative (Houston, Texas) - Bayer Corporation

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Senior Field Service Representative (Houston, Texas)  

The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 Million dollars and to communicate product sales opportunities to Sales and Applications team’s members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager.

This position will be located in Metro Houston, Texas area.

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role are to:

• Perform preventive maintenance, repairs and installation at end user customer sites using approved Bayer documentation;
• Schedule and organize own work activities, ensure efficient operations;
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
• Responsible for proper return of all defective inventory for replenishment;
• Price service calls, offering discounts or converting to full contracts when needed;
• Prepare and develop sales quotes and follows through to close the sale;
• Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;
• Responsible to assist in collection activities in given territory;
• In some cases, generates customer interest and communicates to Service Marketing Rep.;
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities;
• Maintain company car and tools in good working order valued at $35- $45K;
• Ensure oil changes, tire rotation, etc.;
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.;
• Assisting in on the job training and mentoring for new hires;
• Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results;
• Utilized to help resolve difficult/intermittent technical problems;
• Relied upon to be zone champion for new product launch support.
• Ability to travel within assigned territory and nationally (including overnight and extended periods depending on territory assignment and training
• requirements);
• Must hold a current, valid, and unrestricted driver's license;
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7schedule;
• Able to lift and push over 30 pounds;
• Able to stand and walk for extended periods;
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods;

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications: 

• High school diploma or GED with training (including certifications) in areas such as electronics, aviation, IT, computer science with 3 years of applicable experience OR Equivalent relevant military training with 2 years of applicable experience;
• Soldering Skills;
• Basic knowledge of Microsoft Office Applications;
• Ability to read and interpret technical manuals and schematics;
• Working knowledge of inventory management skills.

Preferred Qualifications:

• Basic knowledge of SAP;
• Prior work experience in hospital setting or with customer service;
• Previous Medical electronics background;
• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.

Employees can expect to be paid a salary of between $68500.00 - $102700.00 Additional compensation may include a bonus or commission (if relevant).

Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an

applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 12/03/2024