Senior Engineering Manager, Rates - SpotHero

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

Senior Engineering Manager at SpotHero: 

The Senior Engineering Manager will lead and inspire an engineering squad (team) composed of both backend and qa engineers, expected to build products that support our scaling challenges. You will help the squad build products, not just code. Own all technology solutions and ensure high-quality code is produced through ensuring adherence to software engineering best practices. Ensure squad scales efficiently and effectively executes against the product roadmap. Provide technical and professional growth for each direct report. Ability to be conversant in the squad’s code-bases and is able to help out in a pinch (fix bugs, help out during an outage, and be in the on-call rotation). Drive innovation at process and project levels, defining new processes and consistently improving existing processes.

Rates Squad at SpotHero: 

The Rates Squad is dedicated to ensuring the best possible rates across all locations. Their mission is to develop a suite of rate-focused products aimed at maximizing revenue for Operators through automated, optimized pricing. These solutions also emphasize fair and flexible pricing for Drivers while driving operational efficiencies for SpotHero.

What you will do: 

• Squad Health
  • Drive results by establishing motivational goals and providing constructive feedback to squad members.
  • Assist squad in navigating relationships with Stakeholders e.g. Product, Design, Supply, etc. 
  • Develop training plans for continuous development of the squad’s engineering skills and product knowledge
  • Ensuring squad members grow in technical areas that are of interest to them and/or are less experienced in.
• Own the people, process, and technology of one or two squads.
• Builds and maintains Psychological Safety within the squad and beyond.
• Responsible for building and growing a top-performing squad, including the hiring/firing, training, and performance management of the humans on the squad.
• Mentor and grow the capabilities of the squad(s) 
• Actively think about how to evolve the squad capabilities beyond the individuals.

• Squad Quality
• Put in place development best practices to ensure the squad produces high-quality, well-written, and tested code.
• Measure metrics like velocity and determine ways to shorten the SDLC by uncovering the squads’ blockers and helping to remove them.
• Lead reviews of architecture design.
• Know and document the strengths and weaknesses of Products and technical stack
• Create a healthy balance between features and reduction of technical debt.
• Understand, own, and maintain all technology solutions for this squad. This includes managing the rotating on-call incident escalation and response processes for the squad.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Provides observability into the Squad’s work. Both terms of technology, SDLC, and humans.
• Understand and manage the financial costs of the products and solutions the squad builds.
• Understand the performance of the tech stacks you are responsible for.
• Have a strong Quality Plan (how do we test, how do we write better code, what are our critical paths, runbooks, etc...) for the squad

• Squad Delivery
  • Collaborate on roadmaps with Product Managers, other Engineering Managers, and Technical Leads (this is a responsibility not a role) to ensure the Squad has clear direction and priorities and is meeting product requirements. 
  • Be conversant in the squad(s)’s code-bases with the ability to help out in a pinch (fix bugs, help out during an outage, and be in the on-call rotation).  
  • Ensures the administrative tasks are done (e.g. Cap Dev).

• Engineering Leadership
  • Continue your own growth in usage of technology and working with Humans.
  • Support the improvement of SDLC, Career Packages, Domain Driven Design, Onboarding, Quality Plans, and other non-squad related projects across Engineering.
  • Be an industry thought leader, participating in public speaking events and meetups to showcase SpotHero as a leader in technology.

What you value: 

• Being action-oriented: We do not operate in a vacuum but rather works across squad and code boundaries in order to complete tasks.
• Communicating openly: We communicate across squads and leagues to share ideas and signal, while simultaneously producing high quality documentation aimed towards providing an understanding of our products and to spread awareness of what we work on.
• Prioritizing education: We prioritize educating others on the best practices of the field they specialize in.
• Showing vulnerability: We are open about missteps, taking ownership of them and seek to improve upon them.
• Resiliency: We are resilient, embracing challenges with patience and determination to see tasks through to completion. 
• Flexibility to adapt: We are always iterating on our products and processes. Change is embraced!

What you bring: 

• Engineering 
  • Bachelor's degree in computer science/related technical field
  • 7+ years as an engineer building and shipping software using Python, Java, JavaScript, TypeScript, or React on multiple projects on complex distributed polyglot systems.
  • Proven ability to understand and vocalize opinions about architecture.
  • Familiar with Object Oriented Design, Domain Driven Design, Event Driven services.
• Management
  
  • 3+ years of management experience leading a squad of four or more engineers working on a distributed system in Golang, Java or Python (or some combination of the three).
  • Demonstrable experience mentoring and coaching reports to their desired career goals.
  • Demonstrable experience with small squads that move fast - all members are expected to be able to achieve maximum results with minimal direction.

You may also have: 

• Postgres experience.
• AWS experience

Tools: 

• Log Management & Security Analysis Software (SumoLogic preferred), G Suite, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Team Collaboration Software (Confluence preferred).

Seeking Candidates in: 

• Chicago, Illinois

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits - we cover up to 90% of Medical Premiums, 50% of Dental and vision Premiums, company-sponsored Life Insurance, a 401 (k), and generous parental leave. 
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Udemy license - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. 
• Annual parking stipend – we help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• A company that cares about its employees’ unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
• A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably! 

Steps to apply: Please include any GitHub account, LinkedIn profile, and any project that you’re particularly proud of. We love seeing work that others loved working on.

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.