Senior Desktop Support – Site Lead at Dexter Technologies
Tuscaloosa, AL
About the Job
Full description
A key member of the Senior Desktop Support – Site Lead. will be responsible for Implementation and Support of Enterprise Technologies, Hardware, and Plant IT Support. This role will provide onsite support at Residential and Commercial Plants. The Workplace Technology team is dynamic, constantly evolving, and innovative. The IT Plant Analyst must possess the skills to multitask Support and Projects in a fast paced environment.
Responsibilities
Perform Lease Replacements - Properly migrate, procure, and ship back old devices.
Google Workplace Support ( Docs, Sheets, Slides, Meet, Google Drive)
Assist with local Plant support as well as other Plants and HQ remote support
Chromebook Provisioning and Support
Assist with Local Plant Network Support
Printer Support & Troubleshooting
Google Meet and AV Equipment Support
Monitor, log and track assigned technical problems in our Ticket Management system (Service Now)
Support IOT & WMS Android Tablets
Support FORCE and Maximo Display Boards
Collaborate with other Plant and Corporate IT Staff
Document procedures, standards, and best practices
Qualifications
5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment
Proven Ability to Multitask
Understanding of Mobile Technology (iPhones, Androids, iPads, and Tablets)
Understanding of Plant Network Topology w/ Wireless Troubleshooting skills
Knowledge of Google Workspace (Preferred)
Knowledge of Service Now a Plus
ITIL Foundation a Plus