Senior Customer Trainer at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Irving TX location in the Core Diagnostics Division.  

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Work On

Qualified candidates must currently live in Dallas, TX area (On-site position)

Relocation assistance is not authorized for this position.

This position has training responsibility for all customers training within the US commercial area.
Business-related travel: Trainer maybe asked to travel to a customer site to conduct on-site training as business needs dictate.
Implement and execute the commercial training strategy for customers.
Gather feedback and perform analysis to identify existing training gaps, root causes; and recommended and implement resolutions and training improvements.
Coordinate with other trainers to assess and deliver on customer training needs; including creation and updates to key training material, session design and creation.
Monitor progress, provide feedback, and coordinate remediation plans for individual trainees to ensure adoption of key training outcomes.
Facilitate communication between the field and in-house training with regards to training class schedules, attendees, organizational training needs, and opportunities for training improvement.
Responsible for implementing and maintaining the effectiveness of the quality system by understanding and adhering to the Code of Business Conduct, Operating Guidelines and Abbott Quality System Guidelines.

Required Qualifications

• Bachelor's Degree with a minimum of 3 years related professional experience.
• At least 3 years’ experience in a field-based sales/service/support role is necessary.
• Must have an understanding of basic learning principles and adult learning theory.
• Proven presentation and consultative skills necessary. 
• Must have diagnostic product knowledge and a demonstrated, proven track record of driving for results.

Preferred Qualifications 

• Direct experience in deliver both classroom and virtual training to professional learners
• 6 years of related experience in diagnostic, medical devices or capital equipment sales, service, or sales support roles

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.