Senior Computer Specialist - Priwils, Inc
Pikesville, MD
About the Job
Scope of Work:
The Senior Computer Specialist is responsible for managing and supporting CAD, RMS, and Mobile systems for Maryland State Police, Maryland Transportation Authority Police, Maryland Transit Administration Police, and Natural Resources Police. The role involves managing the CAD/RMS training lab, conducting monthly records management audits, supporting Jasper Reports, and offering on-site assistance to communication centers.
Position Responsibilities:
Education/ Certification:
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@Priwils.com).
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com
The Senior Computer Specialist is responsible for managing and supporting CAD, RMS, and Mobile systems for Maryland State Police, Maryland Transportation Authority Police, Maryland Transit Administration Police, and Natural Resources Police. The role involves managing the CAD/RMS training lab, conducting monthly records management audits, supporting Jasper Reports, and offering on-site assistance to communication centers.
Position Responsibilities:
- Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours).
- Support of the Caliber CAD, RMS and Mobile system for the Maryland State Police (MSP), Maryland Transportation Authority Police (MDTA), Maryland Transit Administration Police (MTA) and Natural Resources Police (NRP).
- Management and support of CAD RMS training lab.
- On-site support of barracks and allied agency communication centers (up to 1600 miles per year).
- Jasper Reports support and design.
- Records management audits (Monthly).
- Systems analysis and improvement initiatives.
- Attendance at MSP ITD meetings (as required).
- After-hours support (as required)
- Documentation for CAD/RMS/Mobile.
- timely response to help desk tickets.
- troubleshooting and documentation of incidents and problems.
- all systems maintained and updated.
- maintain accurate inventory documentation.
- user training guides and videos.
- Must have eight (8) years of computer experience in at least two of the following disciplines: system analysis, system programming, application programming, and equipment analysis
- At least five (5) years of experience either as a computer hardware or systems software specialist or as a systems analyst with duties relating to the evaluation of third and fourth generation of current state-of-the-art computer hardware and software and its ability to support specific requirements for hardware and software evaluation, system management, or large-scale system development and maintenance.
- At least one (1) year of experience deploying a law enforcement CAD, RMS, and Mobile system
- At least one (1) year of experience supporting a law enforcement CAD, RMS, and Mobile system
Education/ Certification:
- A bachelor’s degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A master’s degree is preferred.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@Priwils.com).
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com
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Source : Priwils, Inc