Senior Compliance Analyst - Complaints & Regulatory Inquiries - Cetera Financial Group

Cetera Financial Group is seeking a Sr. Compliance Analyst focused on Regulatory and Client Response. This is a unique opportunity to support the network of Cetera Financial Group broker/dealers and registered investment advisers with regulatory and customer complaint matters.

This is a hybrid role (2 days weekly in the office).

What you will do:

• Receive, process, investigate, and respond to customer complaints and other allegations of potentially inappropriate activities by the firm’s associated Registered Representatives and Investment Advisor Representatives.
• Correspond with various regulatory agencies to receive, process, investigate, and respond to regulatory inquiries. This may include the SEC, FINRA and/or state regulatory agencies.
• Gather and analyze relevant data, inspect activity, and review documentation as necessary to determine resolutions to customer complaints and generation of responses to regulatory inquiries.
• Research and analyze relevant regulations, information, and resources to ensure firm policies and procedures and all applicable laws and regulations are followed.
• Recognize and communicate potential concerns and important issues to managers and the team.
• Provide customer service and advice to OSJ Managers, Regional Directors, Registered Representatives, and others as necessary.
• Effectively communicate both verbally and in writing with all levels of the organization.

What you need to have:

• 5+ years of financial services experience, preferably with an independent broker-dealer
• Bachelor’s degree
• FINRA Registrations Series 7 and Series 24 or Juris Doctorate and securities litigation experience.
• Possess an analytical mindset with exceptional business writing and verbal communication skills.
• Thrive in team-based environments while demonstrating the ability to lead and drive issues to resolution.
• Detail-oriented and committed to delivering exceptional customer service.

What is nice to have

• 5+ years of experience working with customers' complaints and regulatory responses, or service as a designated supervisor.
• 5+ years of regulatory affairs experience
• Data analysis experience

Compensation:

The base annual salary range for this role is $70,000 to $95,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

About Us

What we give you in return:

Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

About Cetera Financial Group:

Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.

Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera AdvisorsCetera Advisor NetworksCetera Financial Institutions,Cetera Financial Specialists, and First Allied Securities

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note

this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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