Senior Business Administrator at Nesco Resource

POSITION SUMMARY

Responsible for administrative support of field service center operations. Helping develop standard operating procedures in support of service centers. In addition to training, creating, and updating new processes, this Senior Business Administrator will also be responsible for National Accounts. Partnering with administrators in multiple locations to review specifics around best practices related to business operations and client interactions. Analyze work standards and communicate with leadership on improvements across the business.

RESPONSIBILITIES

• Responsible for specific day-to-day business, project management, and accounting activities of the regional Service Centers.
• Confirm that customer order entry information is correct, assign project cost estimates, and process Order Acknowledgement letters.
• Coordinate specific contract requirement needs, as required.
• Review client and project data records to ensure completeness, accuracy, and timeliness.
• Summarize cost data in preparation for client billing.
• Issue client billing for the service center/region.
• Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues.
• Review project status weekly.
• Analyze financial and other business data to develop recommendations to management.
• Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting.
• Identify and implement cost-saving initiatives.
• Responsible for overseeing all aspects associated with the projects, such as: open project database, issuing purchase orders, entering project-related expenses into the system, and ensuring project reports are completed in a timely manner and sent to the client when the project is complete.
• May include Intermediate-level Network Administrator responsibilities, such as user set-ups, back-up restorations, upgrades, and troubleshooting computer hardware/software problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action-oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Priority Setting – Spends his/her time and the time of others on what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.
• Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

QUALIFICATIONS

• Two-year associate's degree in business, accounting, or equivalent experience required.
• Minimum of three years of experience in service center administration, invoicing, and high-value client interaction.
• Highly proficient in Oracle and the Microsoft Office Suite.
• Experience in accounting practices such as payables and receivables.
• Effective and professional communication with clients and employees.

The successful candidate will embrace the company's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development