Senior BizOps Engineer - Pinnacle

Overview

• Avanti Command Center Quality Assistance BizOps team is looking for a Reliability Engineer who combines strategic thought leadership skills, a strong development & automation background and sound business judgment. As a Site Reliability Engineering Lead, you will actively contribute to the day-to-day planning, design, execution, and reporting of resiliency testing.
• You will also bring industry experience and “outside in” thought leadership to discover new opportunities, drive efficiencies in testing and to influence future Chaos Engineering standards and best practices.
• This is an exciting opportunity to join a passionate Quality Assistance Command Center team who are dedicated to providing a truly predictable customer experience.
• Under times of market volatility and high volumes, there is an increased expectation of a consistent service level
• In Quality Assistance, we strive to meet this expectation by building reliability into our ecosystem.
• This will be achieved though defining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Based Testing while also engraining a proactive Resiliency Culture that thinks reliability first design.
• Quality Assistance comprises of a team of passionate experts dedicated to deriving and implementing site reliability practices across a number of key workstreams, including, Observability, Resiliency, Engineering and Operations.
• You will have accountability for delivering strategic change across a diverse set of applications, technologies, and squads.
• We are engaged from the beginning of the analysis and design phase to work with the application teams and other critical teams within Mastercard to ensure the completed infrastructure and application architecture aligns with Mastercard’s security, scalability, reliability, and availability standards.
• We then take those requirements and develop resiliency tests in partnership with peers to ensure successful execution and validation against a modernized and integrated environment.
• Have you ever been a part of or heard about Chaos testing and thought of how awesome it would be to contribute to ensuring resiliency across Mastercard’s modernization efforts?
• Are you passionate about systems architecture, and ensuring the set of high-level requirements is consistent, complete, correct, and operationally defined?
• Would you like to build resiliency-based tests to apply and validate modernized infrastructure?
• Do you have a high degree of initiative and self-motivation and demonstrate the ability to drive results?
• Are you passionate about delivering quality?

Major Accountabilities for this role:

• Responsible for reviewing requirements, conducting infrastructural analysis, and ensuring the design meets all Mastercard's technology and security policies.
• Responsible for meeting with peers, engineers, application team(s) and user(s), to determine that all the high-level requirements have been met.
• Responsible for assessing Technical Architecture Documents, technical memos, logical flows, and models to keep the users, architects, and the engineers constantly up to date and in agreement on the architecture and infrastructure layout of an application, system, or platform.
• Responsible for implementing, managing, and supporting chaos execution and validation across all impacted application infrastructure components while leveraging current standards and best practices.
• In charge of resolving architectural and operational problems impacting the Stable Stage Environment infrastructure and product availability and performance used for chaos testing.
• Leads and collaborates to achieve the definition of new standards.
• May assume lead and total accountability for ongoing regional chaos testing executions as assigned; including responsibility for planning; time: resource utilization and implementation.
• May contribute to incident/problem diagnosis and root cause analysis.
• May provide input into performance tuning; capacity planning and configuration management for Mastercard components.

Experiences

• Gains exposure to systems architecture, modern technologies, industry standards and best practices.
• Participates in global technology initiatives for system and platform architecture
• Gains exposure to business resource groups and global communities
• Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard
• Exposure to internal resources and tools

Education (preferred):

• bachelor’s degree in computer sciences, or Information Systems, or equivalent experience.
• The Expertise and Skills You Bring
• Obsessed with understanding end to end transaction flows and integrated components.
• Proven track record performing resiliency testing to build confidence in the platform’s capability to withstand turbulent conditions in production.
• Possess an architectural mindset with proven ability to review architecture to derive Resiliency Strategy and expose vulnerabilities.
• Experience working with standalone applications and across E2E Customer Transactions (multi app)
• Possess an automation mentality to drive scalable Resiliency approaches.
• Hands on Experience with Cloud technologies (AWS/Azure)
• Familiarity with modern container services (Docker/Kubernetes)
• Experience working with Web Services and Databases
• Strong understanding of CI/CD Engineering
• Strong understanding of Quality Engineering
• Strong understanding of Performance testing tools
• Strong understanding of Observability tooling (e.g., Datadog, Grafana, Kibana)
• Strong understanding in API testing tools (SoapUI, Postman, Soatest)
• Understanding of Agile Methodology
• Understanding of Test Tool Transaction Simulators (e.g., T3)
• Use of Chaos engineering tools preferred (e.g., Gremlin)

Behavioral

• Thought leadership and Research capabilities.
• Ability to evaluate and propose best-of-breed tools and engineering best-practices.
• Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams.
• Ability to deal with ambiguous situations.
• A passion for excellence, innovation, and teamwork; eager to learn and adapt every day.
• Proven track record to quickly learn, adapt and thrive in a fast paced, dynamic and deadline driven environment.
• Excellent Communication Skills

Pay Range: $75/hr - $80/hr

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.