Senior Account Manager - HYBRID - Emerson Group
Philadelphia, PA 19103
About the Job
Our client, a 3rd party benefits administrator serving the religious community, is looking to add a Senior Account Manager to their office in Philadelphia, PA. They offer:
- Competitive salary
- Medical, dental, and vision coverage.
- Defined benefit pension plan.
- 403(b)(9) retirement savings plan.
- Generous paid time off, including sick time, holidays, and 22 days of personal leave.
- Tuition assistance.
- Employee Assistance Plan and other health and well-being resources.
- Employer-paid death benefits with opportunities to purchase additional coverage.
- Employer-paid Short-Term and Long-Term disability coverage.
- Access to education and grant assistance programs.
- Discount programs on entertainment, travel, and more.
- Satisfaction gained from working for a service-oriented employer.
- Volunteer and other service opportunities in the community at large.
- Serve as the account manager point of contact for assigned employers accounts, ranging in size from 10-1,000 eligible lives, and develop and maintain relationships with employer representatives to provide a consistent quality of service and to identify opportunities to serve better.
- Partner with employers to provide guidance on available benefit choices, consult on pricing reviews and determinations, monitor billing, and manage delinquent accounts.
- Provide daily consultative service to employers and plan members to ensure the timely and successful delivery of service and support employers and plan members to understand the value of the Benefits Plan and how best to maximize benefit offerings.
- Promote and interpret the Benefits Plan and Assistance Program through all service channels, (including inbound calls), facilitate employer-related issues, and collaborate with the Affiliate Markets team in support of plan membership growth and retention.
- Process employer agreements to establish a contract between and outline the benefit offerings an employer offers to each of their employee groups.
- Process Assistance Program needs-based grant requests, effectively execute approved grants, and ensure the accuracy of the payment.
- Ensure the successful transition of employer accounts from sale to service by providing annual enrollment support to employers and members and partner with employers to ensure new members have a clear understanding of their benefits and how to complete enrollment for the new plan year.
- Provide wellness program participation data to employers in support of employer communication strategies to encourage employee wellness program participation.
- Support timely employer dues payments through billing reconciliations and account reviews to ensure enrollment and eligibility information is accurate and informed by employer benefit offerings.
- 4 days in the office, 1 remote
- A bachelor's degree in business administration or related field or an equivalent combination of education and experience.
- 4 or more years of strong employee benefits administration account manager experience or equivalent role.
- Proficiency with benefits administration systems and customer care technologies, Salesforce preferred.
- Proficiency with all Microsoft Office applications (Teams, Outlook, PowerPoint, Word, Excel, and SharePoint).
- An ability to gain a strong understand of the Benefits Plan and Assistance Program and strong verbal and written communication skills to effectively communicate benefits to eligible employers.
- An ability to travel occasionally (5%-10%).
- An ability to work on-site at the office in Philadelphia.
- An ability, interest, and desire to stay current via seminars, industry literature, and formal training and development.
Source : Emerson Group