Security Scheduling Manager - Marksman Security

Marksman Security Corporation is now seeking a Scheduling Manager for the Dallas, TX area!!

The Scheduling Manager will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Scheduling Manager  will also work closely with the client contact to achieve goals and objectives set forth by Marksman Security and the association.

Days, nights, and/ or weekend work availability is a must. The ideal candidate will have experience in customer service, guest services, and/or call centers. 

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid training
• Paid time off 
• Competitive compensation
• Career advancement opportunities
• Employee referral bonus program
• Employee assistance program (EAP)
• Continuous learning opportunities through LMS
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#DAL

At Marksman Security, we encourage our core values of Integrity, Service, Commitment, Drive and Innovation. We promote individual growth and strive to deliver a valued service to our clients.

Responsibilities: 

• Interact with all guests (clients, residents and visitors) in a professional demeanor
• Foster client relationships through continuous communication and support
• Develop and implement site-specific security policies to successfully execute contract
• Ensure officers are performing all assigned duties including but not limited to time sheets, daily logs, activity and incident reports
• Review and verify all reports and logs for accuracy
• Address and rectify all employee relation and payroll concerns in a timely manner
• Recruit, hire and train officers to ensure operational performance and coverage is met
• Conduct regular site inspections to ensure compliance (uniform and equipment)
• Utilize approved security equipment (CCTV, radios, computers/tablets etc.)
• Effectively communicate all pertinent information to team in a timely manner
• Manage security personnel including but not limited to scheduling, counseling and or disciplinary actions when necessary 
• Conduct regular site inspections to ensure compliance (uniform and equipment)
• Other duties to be determined by management
• Must have Winteam and Scheduling Experience
• Previous Security Operations Management experience is a plus! 
• Maintain master schedules for all security job sites for the site 
• Oversee the scheduling process to ensure the elimination of payroll and scheduling errors.
• Oversee data entry to ensure the accuracy of the database.
• Manage the additional costs of training time and non-billable overtime by the judicious selection of staff to fill vacancies.
• Assign new staff and re-assign staff according to site requirements and established procedures.
• Ensure all vacancies due to any kind of absences are filled with the most suitable and qualified replacements.
• Maintain and provide all reports as required by the scheduling system and keep the database updated with personnel information as required.
• Ensure data relevant to employee lates, illness, absence, vacation, recommendations for disciplinary action, resignations, etc. are inputted into the scheduling system.
• Recommend disciplinary action to the Operations Manager, in respect of employees who are continually late or absent from duty, who refuse work assignments, who fail to report for work without prior notice, or who generate client complaints
• Liaise with site manager to ensure the most recent information available to ensure efficient deployment of staff
• Maintain the confidentiality of all information relative to Company operations and personnel.
• Communicate in a diplomatic, courteous and effective manner.
• Represents and promotes Marksman interests both internally and externally.
• Ensures Marksman branding standards are met.
• Other duties and responsibilities as assigned by management.
• Forward all recognized security officer and site issues to respective Manager and HR representatives
• Report any actions requiring discipline to respective Manager and HR representatives
• Forward all requests to appropriate management
• Assist Payroll and Billing to ensure all bill and pay codes are correct in the system
• Gather, correlate and oversee all aspects of payroll data and communicate the data with the payroll administrator at the Branch.
• Track overtime on a pay period basis and report results to the management.
• Track all vacation requests which have been granted by the responsible manager
• Oversee and direct the efforts of the scheduling department to ensure NBOT is kept to a minimum.
• Receive any complaints from internal or externalMarksman persons and forward to the according management
• Report any discrepancies in Marksman policy to the respective manager in charge

Qualifications:

• Must be at least 21 years of age
• Must have an active Level II Noncommissioned security license via TOPS
• Bachelors degree preferred
• Minimum of three years previous security supervision or leadership experience required
• Flexible/ on- call schedule availability
• Professional demeanor and appearance
• Excellent computer skills
• Excellent communication skills (verbal and written)
• Attentive to detail
• Must be able to multi task in a fast-paced environment
• Previous experience utilizing security equipment and protocols required
• Must be able to pass pre-employment screening (background check, drug test(s), and/or MVR if required to drive)
• Efficiency in verbal and written communication
• Superior customer service orientation and problem-solving skills
• Demonstrated ability to negotiate and superior attention to detail
• Ability to track and analyze scheduling trends
• Strong organizational skills
• Experience working with scheduling system and/ or with ADP, WinTeam will be a REQUIREMENT
• Proficient in all MS Office applications with advanced skills in Excel
• Identify critical issues quickly and accurately
• Customer care & consulting skillset
• Proficiency with Microsoft Office Applications
• Demonstrated ability to work effectively with employee groups and building partnerships at all levels of the organization
• 2 years experience in the Security Industry
• 2 Years of scheduling experience
• Demonstrate proficiency in managing multiple tasks in a deadline driven environment

Physical/Mental Requirements and Working Environment: 

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
• The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
• The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels. Must be able to clearly speak, read and write English.