Jira Admin Associate at Solugenix Corp

Jira Admin Associate $45 - $55/hr
Remote
4+ Month Contract
Job ID 25-09365

Solugenix is looking for a Jira Admin Associate. This is a 4+ month contract opportunity.

Seeking a dedicated JIRA Administrator to join the Project Management Office team. This strategic role is essential for enhancing the efficiency and effectiveness of our reporting and operational pathways. This position will play a crucial role in streamlining JIRA-related tasks, supporting seamless integration, agent/queue reporting, and driving data-driven decision-making processes.

Must have experience:

• Experience with Apps Script.
• Previous experience in roles such as JIRA Administrator, Technical Project Manager, Atlassian Administrator, JIRA Configuration Specialist, or JIRA Integration Specialist is highly desirable. Example Work.
• Automation Building: Develop and update requests to include approval workflows based on specific criteria.
• Systems Maintenance: Perform ongoing maintenance of existing queues and requests to ensure seamless operations.
• Consolidation of Requests: Identify and implement improvements to existing requests or merge requests to enhance the operator experience.
• Data Management: Ability to manage data effectively, with some moderate experience in SQL (table construction, updating, querying).

• JIRA Configuration and Management: Collaborate with Central Ops to perform necessary JIRA configurations, ensuring full utilization of all available JIRA functions and capabilities.
• Service Desk Optimization: Expedite service desk changes and serve as a strategic partner to enhance system capabilities.
• Feature Integration: Actively identify and integrate new JIRA features and automation to streamline processes and increase operational efficiency.
• Data Reporting: Manage JIRA tasks, data reporting, and uploads, acting as the primary JIRA architect for the "Unified Central Support Service Desk. " Build and maintain reporting metrics focused on maintaining service levels at both the agent and queue levels.
• Cross-Functional Collaboration: Integrate with Central Ops and Atlassian teams, focusing on Priority 0 initiatives like Universal Escalation Pathways and Rich Data reporting.
• Systems Maintenance: Conduct ongoing maintenance of existing queues and requests, ensuring optimal performance and efficiency.
• JIRA Administration Experience: Proficiency in workflow management and advanced automation.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $45/hour to $55/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is a technology and logistics company.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.