Salesforce Business Analyst - TEKsystems

We are seeking a seasoned Salesforce Business Analyst/Administrator. This is your chance to be part of a team where your insights and expertise will shape our design and features, influencing multiple cross-functional teams.

As a key player, you’ll help us strategize for the future, aligning with Product Owners and understanding their business needs and requirements to ensure their success. Your role is pivotal in understanding the goals of each Product Owner, the business process, technical requirements, the capacity of the development team, and the sequencing of work.

Responsibilities:



+ Build and maintain solid relationships with Product Owners; act as the primary liaison between business users, technical, and cross-functional teams.


+ Gather, understand, and document business processes, functional requirements, and cross-functional needs, ensuring that requirements are unambiguous, testable, measurable, and articulated in a manner that allows the team to propose, estimate, construct, and deliver exceptional solutions.


+ Represent the CoE by enforcing best practices and long-term quality of the platform.


+ Manage the product backlog, understanding the priorities and dependencies to deliver the best ROI to the business.


+ Lead projects from discovery through User Acceptance Testing (UAT) and go-live.


+ Create use cases, context and process diagrams, and perform process analysis.


+ Facilitate requirement elicitation workshops, user working and training sessions for end-user representatives.


+ Lead stand-up, sprint planning, and other agile ceremonies.


+ Assist in prioritizing bug fixes and enhancement requests.


+ Provide exceptional customer service and adhere to Lockton’s Core Values.



Qualifications:



+ Minimum of 4 years of experience as a Business Analyst.


+ Minimum of 4 years of Salesforce experience, including Sales Cloud, Service Cloud, Communities, and Health Cloud is a plus.


+ Experience with Agile methodologies.


+ Understanding of Salesforce capabilities and constraints, best practices, and the ability to clearly communicate those to stakeholders.


+ Strong communication, critical thinking, time management, initiative, and interpersonal skills.


+ Salesforce Administrator certification; Business Analyst certification is a plus.


+ Salesforce Platform App Builder certification is a plus.


+ Experience in the healthcare industry is preferred.


+ Experience working with vendors is a plus.


+ BA/BS degree is preferred.



Skills:



+ Salesforce, BA, Admin, Insurance experience, CRM, agile methodology, EASS, Integration, ERP systems.



Additional Skills & Qualifications:



+ Effective communication skills.


+ Initiative and the ability to work independently without needing detailed instructions.



Pay and Benefits

The pay range for this position is $50.00 - $65.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 29, 2025.







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.