Salesforce Administrator (SD) - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The primary responsibility of the Salesforce Administrator is to ensure the ongoing day-to-day maintenance for Salesforce Sales Cloud and Service Cloud applications. S/he will serve as the primary platform resource for out-of-the-box configuration and for any Level 3 escalated system issues. S/he will be expected to lead by example and enable and empower the team to effectively improve the platform through declarative development. **Essential Duties and Responsibilities:** + Creating and maintaining business automations for internal stakeholder needs and requirements. + Maintaining user roles, security, profiles, flows, assignment rules, etc. + Documenting changes to the design and implementation of Salesforce; collaborating with the Salesforce team and partners to plan and execute changes. + Collaborates with Sales and Services stakeholders to capture business requirements related to the Salesforce platform. + Alignment to an Agile (Scrum) methodology used by the team in Azure DevOps. + Participation in Agile ceremonies such as Backlog Refinement, Sprint Planning, and Sprint Retros with positive intent! **Skills:** + Expertise with Salesforce Flow Builder for declarative development on the platform. + Understanding of Salesforce User Security concepts such as profiles, permission sets, permission set groups, roles, sharing rules, and OWDs. + A combination of strong technical, problem solving, and interpersonal skills. + Balance between development work and engaging with stakeholders. + Strong written and verbal communication skills. Be comfortable having that ‘difficult conversation’ with a stakeholder or team member when required. + Solid understanding of business practices with fundamental understanding of Scrum methodology. + Ability to be a self-starter, largely independent with the ability to establish priorities and meet deadlines. + Collaborate with Salesforce Product Owner on requirements and designs as needed / for final approval. + Experience with duplicate management, data cleanup tools and methodologies. + Proactive in maintaining the health of Salesforce environments and knows how to stay ahead of releases and adhere to best practices. + Bonus, if exposure to other platform capabilities such as DevOps, Apex, or LWC’s but not required! **Qualifications** : + Minimum 3 years prior experience required + Minimum Education: Bachelor’s degree in Computer Science or a related field + Salesforce Administrator certification required + Plus, for following certifications but not required – + Salesforce Advanced Administrator + Salesforce Platform App Builder + Salesforce Business Analyst Postal Code: 33317 Category (Portal Searching): Operations Job Location: US-FL - Plantation Job Profile ID: N00111 Time Type: Full time Location Name: Neptune Corporate Office