Sales Support Coordinator - LDJ Manufacturing, INC

Job Description:

LDJ Manufacturing is home to the Thunder Creek Equipment brand of premium diesel fuel and service trailers and trucks. We are an industry leader known for our uncompromising quality and reliability. LDJ is an employee-owned company, with strong Midwest roots and values, and a passion to develop, manufacture, and market innovative solutions that provide value to our customers in the agriculture, construction, fuel distribution, transportation, and commercial industries.

Reporting to the Sales Operations Manager, the Sales Support Coordinator will be responsible for providing full-scale support to the sales team. The Sales Support Coordinator will provide thorough and decisive administrative sales support including data collection and compilation. This role requires a passionate sales support professional with an eye for detail and an unrelenting drive for results. This role works independently and as part of a team within Sales and cross-functionally with Marketing to ensure sales objectives are achieved.

Primary Duties and Responsibilities:

• Exhibit LDJ’s core values and culture in all aspects of the job.
• Provide full-scale administrative sales support to Sales team.
• Ownership of the Sales order entry function, to include ensuring all customer applications and orders are accurate and approved for submission.
• Proactive CRM administration including pipeline management and support.
• Answer and direct incoming sales calls
• Enter sales leads, research potential customers, and convert sales leads to opportunities for Inside Sales
• Assist with data entry and management in ERP system
• Assist with gathering and relaying documents necessary for spiffs and rebates
• Pull data and reports from Power BI to assist TSMs
• Serve as liaison between sales and other departments which includes passing along necessary documents, revising sales order, etc.
• Maintain internal records for Sales Team including Dealer Locator and Available for Sale list
• Assist Territory Sales Managers with execution of direct customer and dealer transactions.
• Contact sales team members to resolve questions, inconsistencies, or missing data.
• Execute sales/marketing communication with all internal stakeholders to ensure optimal results are achieved and program elements concluded.
• Team event scheduling and travel arrangements as needed.
• Performs other related duties as assigned.

Qualifications:

• Excellent interpersonal and customer service skills with a “can do” mentality.
• Superior written and verbal communications skills including timely and detailed follow-up.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to communicate and collaborate closely with multiple departments, directors, staff.
• Ability to use resources effectively to generate solutions; take initiative when resolving problems.
• Ability to respond effectively to multiple priorities and execute quickly in a fast-paced environment.
• Sales drive and results focused.
• Familiarity with office machines (e.g. fax, printer/scanner, copiers, etc.) resolving problems.

Education and Experience:

• High school degree required, bachelor’s degree in related field or equivalent preferred.
• 4+ years progressive administrative experience in a sales or marketing environment preferred.
• Proficient in Microsoft Office including Word, PowerPoint, Teams, Power BI, & Excel.
• Knowledgeable with Adobe Photoshop.
• Working knowledge and/or experience using CRM (Customer Relationship Management) tools.
• Previous CRM experience preferred.

Travel:

• This position requires the ability to travel up to 10% of the time. A valid driver’s license is required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. Air travel for this job is of four to eight hours. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds without restrictions. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.