Sales Parts & Service Representative - United Engines LLC

Essential Duties and Responsibilities include the following. Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.

• Making routine sales calls with existing customers to review product needs while determining other parts and service opportunities.
• Providing product quotes as required.
• Organizing and attending joint sales calls with Vendors.
• Opening new accounts.
• Continuously updating customers on product changes and modifications.
• Providing solutions to customers’ problems.
• Introduction of new products.
• Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.
• Performing maintenance and updating of customers’ accounts including contact names for future sales.
• Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.
• All other duties as assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

 Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to best meet customer needs.
 Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
 Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations and responds well to questions.
 Contributes to building a positive team environment through commitment, respect and communication.
 Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
 Shows organizational support by consistently following policy and procedures.
 Measures self against standard of excellence and motivates self to continually achieve.
 Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
 Exhibits superior dependability by consistently arriving to work on time and as scheduled.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Prefer candidates with a BA/BS in Business Administration, Marketing or related degree; or four to ten years related experience and/or training in relevant industry; or equivalent combination of education and experience, required.
 Prefer candidates with sales experience in a vocational industry or experience parts or service Strong presentation skills with the ability to communicate in a clear and concise manner.
 Ability to communicate effectively with others using the spoken and written word.
 Ability to get along well with a variety of personalities and individuals.
 Ability to focus on a goal and obtain a pre-determined result.
 Ability to effectively build relationships with customers and co-workers.
 Ability to persuade a group of people to work toward a goal.
 Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Ability to lift up to 25lbs.
 Ability to sit for long periods of time.
 Work in air conditioned office, outside and workshop.
 Will be required on occasion to work more than 8 hours on one shift.
 Requires occasional bending, stooping, lifting and carrying.
 Reaching or handling with arms, hands and fingers.
 Manual dexterity sufficient to work with fingers (i.e. frequent typing)
 Normal vision with or without corrective lenses.