Sales Operations Manager- Houston, TX - Immaculate Flight

Sales Operations Manager - Houston, TX

Type - Full Time 

Pay - $70,000-$80,000 per year (based on experience) SALES COMMISSION & PROFIT SHARING

Shift - Open/flexible availability is desired (Monday to Sunday)

Location - William P. Hobby Airport Airport (HOU) as your base location and travel to surrounding Immaculate Flight locations with the use of a company vehicle 

Company Overview 
Immaculate Flight is a renowned provider of aircraft appearance and detailing services, committed to delivering unparalleled quality and excellence in every aspect of its operations. With a dedication to exceeding customer expectations, Immaculate Flight has grown to become a trusted partner for aircraft owners, operators, and enthusiasts nationwide. 

Immaculate Flight is a company that is built on its values. Our core values are: 

• SAFETY - I am accountable to the physical and psychological safety for myself, my team, and our clients.  

• TEAM - I understand that the whole is greater than the sum of its parts and therefore my actions are focused on those around me.  

• INTEGRITY - build trust by holding myself to high moral and ethical standards through honesty, humility and transparency. 

• GROWTH - I take on challenges, adapt, and learn from them while practicing an “above the line” mindset.  

• SERVICE - I contribute to the growth and well-being of the team and communities to which I belong. 

Our culture is one of teamwork, respect, and continuous learning. We believe in our employees, and we invest in their development. We offer a variety of training and development programs to help our employees grow and succeed. We also offer a competitive benefits package and a supportive work environment. 

Here are a few specific examples of how Immaculate Flight lives its values and culture: 

• We have a customer satisfaction rating of 99%. This is a testament to our commitment to providing our customers with the best possible experience. 

• We offer our employees a variety of training and development programs, including leadership training, sales training, and technical training. This helps our employees grow and succeed in their careers. 

• We have a strong culture of teamwork and collaboration. We encourage our employees to work together to achieve our goals and to support each other along the way. 

• We are passionate about our work and we are committed to excellence. We take pride in what we do and we show up every day to give it our all. 

If you are looking for a company where you can be proud of your work, where you are valued and respected, and where you have the opportunity to grow and develop, then Immaculate Flight is the place for you. 

Summary 

Immaculate Flight is seeking a dynamic and results-driven Sales Operations Manager based in Houston, TX to lead and elevate our presence in the private aviation industry. As a Sales Operations Manager, you will be at the forefront of our business, accountable for the overall success of your assigned region. You will play a pivotal role in driving sales activities, fostering client relationships, and executing a strategic plan to meet or exceed our growth objectives. We are looking for a goal-oriented, revenue-focused leader who can establish strong relationships, develop a robust business strategy, and provide the operational oversight necessary to deliver our services consistently and at the highest standard to our clients. 

Business Operations 

• Lead by example through effective communication of our vision, active coaching, and development, all while continuously comparing results to our goals and taking any necessary corrective actions. 

• Manage supply and demand to ensure your schedule is well-coordinated, planned, and executed to guarantee client satisfaction as you schedule and coordinate detailing services 

• Provide insight of sales management, budget planning, and offer constructive feedback to improve results in your location. 

• Responsible for recruitment, orientation, training, development, and retention of your regional team. 

• Embody and promote the Immaculate Flight culture by consistently living our core values and address any team behaviors that are not aligned with these values. 

• Schedule and coordinate detailing services. 

• Understand and address the concerns, needs, and challenges of employees within the region, supporting their managers in finding effective solutions. 

Maintain and grow customers in the region 

• Meet or exceed sales targets for the region. 

• Prepare and deliver monthly, quarterly, and annual sales forecasts and strategies to ensure that we not only meet but exceed our goals. 

• Show an unwavering commitment to our clients, focusing on their needs and earning and keeping their trust. Drive client development, retention, and overall satisfaction. 

• Develop a comprehensive plan to secure new business opportunities within the region, leveraging your extensive knowledge of our company's offerings to identify profitable opportunities and expand your network. 

• Identify and actively pursue targeted clients, communicating effectively with the Director of Sales/Marketing and the VP of Operations to ensure successful project delivery, leveraging tools like HubSpot to track client needs, expertise, and capacity effectively 

Role: 

• Directly manage all sales activities within the region, focusing on base, fractional, and commercial sales, when applicable. 

• Develop and implement regional sales strategies, set targets, and monitor performance. 

• Build and maintain relationships with clients across all categories. 

• Handle all operational and logistical tasks to ensure high-quality service delivery. 

• Oversee and manage the profit and loss of overall success for the assigned region. 

• Schedule and coordinate detailing services, managing logistics to meet client demands. 

• Address client inquiries, issues, and feedback promptly and professionally. 

Required Skills & Behaviors: 

• High level of financial acumen. 

• Proven track record of meeting or exceeding sales goals and revenue targets. 

• Strong leadership and team-building skills, with a focus on employee development and retention. 

• High level of interpersonal, written, and verbal communication skills. 

• Ability to work cross-functionally to achieve desired results. 

• Exceptional business acumen, emotional intelligence, leadership, and negotiation skills. 

• Effective use of technology and tools to streamline scheduling, logistics, and client communication is crucial. 

• Ability to think strategically and translate business needs into actionable plans within a fast paced environment 

Reports to: 

• Sr. Director of Sales and Marketing with a dotted line to VP of Operations. 

Required Education / Experience: 

• Bachelor’s degree in business administration, marketing, sales, operations, aviation, or a related field  

• Minimum 7 years of experience in sales/marketing/business development/operations 

• Experience leading a team and developing and influencing team members. 

• Experience using CRM (HubSpot) software preferred. 

Travel Requirements: 

• Up to 50% travel on average monthly. 

• Attendance at events, tradeshows, and other events as discussed. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift 15 pounds at times 

Benefits - 

• The first of the month following 30 days of employment, all full time employees will be eligible for a benefits package that will include Health, Dental, and Vision care
• All full time employees receive $25,000 in Life Insurance on day one at no cost
• All full time employees are offered short and long term disability insurance at no cost
• Paid Time Off (PTO) will begin accruing at hire and can be used starting the first day of hire
• Paid Sick Leave will be available in accordance to state law
• Company matched 401K plan (available after 1 full year of employment)

*Your employment with Immaculate Flight is contingent on successfully completing a 5 panel drug screen, airport badging, and fingerprint* 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Immaculate Flight provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Immaculate Flight complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has locations. This policy applies to all terms and conditions of employment, including, but not limited to: the hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Immaculate Flight expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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