SNAP® Case Manager (7363) at Lutheran Services Florida

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented ­­­­­­­­­­­­­SNAP® Case Manager who wants to make an impact in the lives of others.

Purpose and Impact:

The SNAP® Case Manager is responsible for the day-to-day case management and system navigation of SNAP® Fatherhood Initiative Program (FIP). Responsible for administering the SNAP® Fatherhood Initiative Program (FIP) curriculum to either the parent or child group during the 13-week SNAP group cycle. Facilitator must attend the 5-day core SNAP training (2 Day virtual and 3 Day in-person requiring travel) and submit mock role-plays for each of the role-plays in the facilitator manual prior to the group cycles of SNAP.

Essential Functions:

• Completes staff training as required by SNAP® and agency.
• Completes intake assessments for SNAP® Fatherhood Initiative Program (FIP) including all required pre and post assessments.
• Responsible for the day-to-day case management and system navigation of SNAP® Fatherhood Initiative Program (FIP)
• Follows up on incoming referrals and schedules clients for intakes appointments.
• Monitors youth and family's progress through weekly compliance calls.
• Facilitates SNAP® curriculum within the fidelity of the model.
• Liaises with relevant community outreach responsibilities including, but not limited to community relations with: agencies including schools, community-based agencies, local DCF and DJJ community partners, state attorneys’ offices, and Police Departments to enhance outreach.
• Completes data reporting requirements for intake assessments and ongoing weekly data reporting requirements to all relevant systems in a timely manner (examples include: NETMIS, JJIS, Dropbox, and ASEBA, etc.)
• Ensures weekly materials are prepared and ready for SNAP® groups including handouts, manuals, and all other required items.
• Supports the SNAP® Coordinator with organization of food arrangements as needed.
• Participates in pre-briefing and de-briefing meetings weekly with other SNAP® Team members.
• Participates in weekly consultation calls with the Florida Network.
• Willingness to work nontraditional business hours including evenings when Groups are scheduled. 
• Prepares technology that is required for weekly group delivery.
• Utilize a strength-based perspective to help youth and families strengthen and manage the quality of their lives by engaging the family, advocating on their behalf, initiating change agent activities, helping them access supports in the community, teaching problem solving skills, modeling productive behaviors, and assisting in the successful completion of youth and family developmental milestones.
• Works under the supervision of the SNAP® Coordinator and participates in staff meetings as requested.

Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that an encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Occasional lifting, up to 10 pounds of force occasionally may be required to move objects while performing the duties of this position. Willing to service all circuit 20. 

Education:

A Bachelor’s degree in Social Work or a related field. 

Experience:

Experience with structured groups and parent education groups is preferred; community/agency liaison experience is desired.

Skills:

• Communications Skills: Excellent communications skills (verbal and written) are essential.  A solid knowledge of the rules of grammar and punctuation are required. 
• Computer Skills: Basic computer skills that allow for creating Word and Excel documents are required.  The ability to upload videos to Dropbox and use Video Conferencing Programs like Zoom is required.  
• Analytic Ability: Must have knowledge of methods of compiling.  Must have knowledge of problem-solving techniques.  
• Interpersonal Skills: Must display professionalism in the day-to-day operations of the office, which includes response to feedback, direction, suggestions, accepting responsibility, working as a team player, volunteering when needed, reporting whereabouts, promoting a cohesive working environment.  Must also display professionalism in communications and on-going working relationship with outside agencies and organizations.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.           
• Adherence to Florida Law including but not limited to statute FS 744 and Chapter 39.

Principal Accountabilities:

• Reports to SNAP Site Coordinator
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate, complete and timely submission of all required reports, both internal and external..
• Professionalism in all LSF matters

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. 

Amazing benefits package including:

• Medical, dental and vision
• Teladoc (24/7 access to doctors)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.