SAP NS2 Support SAC & Analytics Intern - SAP
Herndon, VA
About the Job
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP NS2 Support Intern (SAC & Analytics Intern)
SAP NS2 Secure Cloud Support organization is seeking an experienced Software Analytics Intern for the SAP Analytics Cloud solution.
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role
All internals must have manager’s approval to transfer
Brief Description:
This is a role including responsibilities for assisting our Lead for internal Analytics reporting for CS &S Executive Reporting as well as core customer support, innovation and proactive activities and participation in a continuous learning culture. Individuals in this position align most frequently with local people managers and technical leads to delight our customers.
PROFILE
Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization. These individuals are gaining deeper technical knowledge in their Product Family and expanding their knowledge to include other Product Families. They help customers resolve more and more complex issues and do so in a way that consistently delivers a high level of satisfaction. Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
Key Responsibilities:
1) Support our Analytics Lead
2) Proactive Support and Innovation Activities
3) Embrace Continuous Learning Culture
Key Tasks:
ANALYTICS Support
> Provide repeatable reporting and analytics to give visibility to internal CS&S Teams as well as NS2 Executive Leadership around KPI’s for Support, Customer Experience Statistics and any other reporting needed to ensure our customers are being provided th best customer experience possible
PROACTIVE SUPPORT AND INNOVATION
> Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
> Test internal systems to prevent future issues on customer's systems.
> Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
> Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities (blog posts, tips and tricks, etc.)
> Drive improvement of Knowledge quality in area of expertise, both internally & externally.
> Work as functional expert in de-escalation and war rooms (Engage in critical customer situations - e.g: CIM escalation, account escalation).
CONTINUOUS LEARNING CULTURE
> Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
> Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
> Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders
> Maintain your knowledge of new functionality and compliance changes
> Carry out new tasks and embrace new projects as requested by leaders in the organization
> Provide Coaching and Mentoring of new employees or colleagues for specific tasks (e.g. as a KM-Coach)
> Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
> Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.
Experience & Educational Requirements
Work Experience
> Experience working with Analytics software applications. Experience with SuccessFactors including SAP Analytics Cloud, experience with People Analytics desirable.
> Basic to advanced knowledge in one application/technology area / basic knowledge of at least one other area
> Basic to advanced understanding of business processes within one application/technology area
> Technical skills (debugging, tracing, verifying complex customizing)
> Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
Language
> English: Fluent
Education
> Bachelor or Master Degree in Natural Science, Technology, Business _or equivalent work experience_ in related field preferred.
Professional Training & Certification
> Topic area specific technical/ functional curriculum
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 414216 | Work Area:Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP NS2 Support Intern (SAC & Analytics Intern)
SAP NS2 Secure Cloud Support organization is seeking an experienced Software Analytics Intern for the SAP Analytics Cloud solution.
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role
All internals must have manager’s approval to transfer
Brief Description:
This is a role including responsibilities for assisting our Lead for internal Analytics reporting for CS &S Executive Reporting as well as core customer support, innovation and proactive activities and participation in a continuous learning culture. Individuals in this position align most frequently with local people managers and technical leads to delight our customers.
PROFILE
Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization. These individuals are gaining deeper technical knowledge in their Product Family and expanding their knowledge to include other Product Families. They help customers resolve more and more complex issues and do so in a way that consistently delivers a high level of satisfaction. Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
Key Responsibilities:
1) Support our Analytics Lead
2) Proactive Support and Innovation Activities
3) Embrace Continuous Learning Culture
Key Tasks:
ANALYTICS Support
> Provide repeatable reporting and analytics to give visibility to internal CS&S Teams as well as NS2 Executive Leadership around KPI’s for Support, Customer Experience Statistics and any other reporting needed to ensure our customers are being provided th best customer experience possible
PROACTIVE SUPPORT AND INNOVATION
> Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
> Test internal systems to prevent future issues on customer's systems.
> Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
> Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities (blog posts, tips and tricks, etc.)
> Drive improvement of Knowledge quality in area of expertise, both internally & externally.
> Work as functional expert in de-escalation and war rooms (Engage in critical customer situations - e.g: CIM escalation, account escalation).
CONTINUOUS LEARNING CULTURE
> Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
> Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
> Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders
> Maintain your knowledge of new functionality and compliance changes
> Carry out new tasks and embrace new projects as requested by leaders in the organization
> Provide Coaching and Mentoring of new employees or colleagues for specific tasks (e.g. as a KM-Coach)
> Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
> Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.
Experience & Educational Requirements
Work Experience
> Experience working with Analytics software applications. Experience with SuccessFactors including SAP Analytics Cloud, experience with People Analytics desirable.
> Basic to advanced knowledge in one application/technology area / basic knowledge of at least one other area
> Basic to advanced understanding of business processes within one application/technology area
> Technical skills (debugging, tracing, verifying complex customizing)
> Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
Language
> English: Fluent
Education
> Bachelor or Master Degree in Natural Science, Technology, Business _or equivalent work experience_ in related field preferred.
Professional Training & Certification
> Topic area specific technical/ functional curriculum
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 414216 | Work Area:Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
Source : SAP