SAH Medical Assistant - Brown University Health

The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients nurses and physicians.

On a daily basis the incumbent will perform a variety of computer clerical scheduling and supply functions necessary for the operation of the medical practice with minimal supervision.

• Notifies physician and other practice staff of any missing information related to patient encounters/visits


• Obtains diagnostic reports/medical information from outside sources


• Secures discharge record and/or test/procedure results from source where service was scheduled


• Prepares patient record for office visit and assures that record is complete


• Prepares letters for physician signature


• Greets patients and offers assistance within scope of responsibility


• Answers the telephone in a prompt and courteous manner


• Responds to patient and staff questions in an appropriate manner


• Triages phone calls for appropriate administrative and/or clinical response


• Notifies physician and/or other clinical staff of emergent problems


• Obtains patient vital signs and records the same in patient chart


• Updates medical/surgical/social history in medical record


• Updates medication list in medical record gives updated list to patient and faxes to PCP


• Assists MD with electronic prescription preparation


• Obtains and processes patient lab specimens in a timely manner as per the department procedure for urine collection


• Prepares exam and treatment rooms for examination keeps rooms neat clean and stocked


• Assists and serves as an observer for patient exams when requested by physician


• Handles triage calls under an RN's supervision


• Provides patient education information under the direction and supervision of an RN


• Actively participates in the orientation and training of new employees


• Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization


• Gives instructions to the patient and continually directs and monitors the patient through clear vocalized instructions/communications


• Contributes to the efficient operation of the department including monitoring inventory and notifying supervisor when stock is low in a timely manner


• Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department


• Takes initiative during assigned shift as patient volume allows to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service


• Obtains documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performed


• Checks patient I.D. and verifies name and date of birth before any procedure or visit is performed


• Equipment damage control is a high priority proper handling of equipment is always maintained especially when moving or repositioning devices


• Maintains security of computer screens and computer information in accordance with departmental procedures including signing off when not at work station


• Maintains strict confidentiality of sensitive material and information


• Regularly consults with available personnel such as staff technologists lead technologists nurses OR techs or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more


• Always responds to changes in scheduling quickly and accepts responsibility for this action


• Promotes a spirit of cooperation through frequent communication


• Demonstrates a willingness and ability to assist others as requested regularly assists in other areas of the department such as: receptionist duties clerical responsibilities and other assignments as requested; always uses time for departmental advantage


• Responds rapidly and effectively to emergency situations demonstrating ability to manage self patients and others


• Remains in control and supportive of patient staff and others as workload and stress escalate


• Regularly maintains and projects to patients a feeling of competency friendliness and professionalism – even when under pressure or stress


• Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities


• Promptly notifies supervisor of equipment malfunctions tags and notifies Biomed


• Schedules clinic visits and Medication Class at discharge of visit


• Performs pre-service processes as needed such as initiate anti-coag process pt 1 form/GATRA transportation and prior authorization


• Participates in the preparation and "time out" process of procedures

• Minimum of one year working in medical practice or equivalent experience preferred; and/or graduate of a certified Medical Assistant training program.


• Previous medical assistant experience and knowledge of medical practice operations preferred


• Previous experience with hospital and medical practice billing/scheduling/information systems preferred.

• Effective communication


• Critical thinking skills.


• Customer service


• Organizational time management and multi-tasking ability required.


• Enthusiastic and optimistic


• Knowledge of medical terminology


• Bilingual highly desired

EDUCATION:

• High School Diploma or GED required


• Training and certification in medical assistant curriculum or equivalent.


• BLS preferred