Routine Requirements Manager/Desktop Support Technician - KaylaTek

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

KaylaTek is seeking a Requirements Manager/Desktop support technician to support the AFNCR contract at The Pentagon in Arlington, VA. The Requirements Manager will deploy/ configure new IT hardware in response to incoming customer requests. Communicate daily with multiple customers and internal teams to ensure SLA's/metrics are met and capture all work performed via Remedy.

JOB SUMMARY: The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

SHIFT: Day shift

LOCATION: Pentagon, Arlington, VA - on-site

PRIMARY RESPONSIBILITIES:

• Provide Tier 1 problem identification,diagnosis, and resolution of problem.
• Plan and manage the move and/or standup of offices supporting customers.
• Engage with external service providers to test/order network services.
• Coordinate with internal service providers to ensure telephones/printers/etc are in place for office moves or standups
• Prepare new compute assets for installation or distribution to customers.
• Provide support for the escalation and communication of status to management and internal customers.
• Effectively communicate and directly engage with customers and colleagues.
• Hands-on diagnose desktop related issues.
• Work independently to resolve technical issues in a dynamic environment.
• Focus on superior customer satisfaction.

BASIC QUALIFICATIONS:

• BA degree or 4 - 8 years of prior or relevant experience
• Current Security+ce or equivalent DoD 8570 IAT level II certification.
• Currently possess a final DoD Secret security clearance (not interim)
• Excellent communication skills
• Demonstrated technical experience and understanding of virtual and physical support systems
• Able to demonstrate an analytical and systematic approach to technical challenges
• Active Directory Systems Administrator experience

PREFERRED QUALIFICATIONS:

• Experience using Remedy
• IT field service experience
• Experience at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).
• Knowledge of Air Force, Pentagon, and/or AFNCR operations.

MUST BE U.S. CITIZEN

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek also participates in e-Verify.