Retail Sales Associate - Sundance Holdings Group, LLC

Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Sundance is looking for a talented and enthusiastic Part-Time Retail Sales Associate to join our team for a part-time opportunity in Fairfax, VA. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.

Summary

The Retail Sales Associate partners with the store management team in driving store sales by demonstrating persistent attention to detail in serving and selling goods to customers, while offering general support to the management team regarding visual merchandising, housekeeping, and store cleanliness. Above all, the Sales Associate is a team player with the best in mind for the customer, the company, and the owners. The Sales Associate will consistently demonstrate and uphold the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

• Greets and welcomes customers as they enter with genuine enthusiasm
• Customer service is key… we are here to enhance the customer experience by outfitting customers
• Asks open-ended questions to customers to determine needs 
• Tells the product story, features and benefits of jewelry and merchandise
• Checks for customer understanding
• Offers additional products that support or relate to the customer needs
• Listens to customers and uses their feedback to improve service levels
• Informs customers of our website and catalog, offering to put them on our mailing list
• Consistently and accurately follows up on customer issues in a timely manner
• Seeks product knowledge on new and core goods and openly shares information and selling tips with fellow partners
• Processes register transactions accurately and efficiently
• Assists the store in achieving the store budgeted sales
• Operates all technology in store including the Point of Sale, Kiosk and iPad system
• Must be familiar with all operations of the store and willing to pitch in as needed

Standards of Operations

• Maintains visual integrity by regular cleaning and assisting with general housekeeping duties such as folding, dusting, straightening, sweeping, vacuuming, taking out the trash, recycling, keeping stockroom clean daily, restocking supplies, etc.
• Replenishes merchandise as needed
• Maintains a high level of awareness regarding loss prevention

• High school diploma or equivalent required
• 6-12 months retail experience required
• Experience with an apparel premium brand retailer preferred
• Experience in an environment where customer service is highly regarded is a must
• Experience with Point of Sale, Kiosk and iPad
• Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint
• Proven effective interpersonal skills at all levels, including highly advanced conversational skills and ability to build relationships with clients
• Must be able to read and write English fluently, including business communication

If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage, retirement benefits, and great merchandise discounts.

If you would like to be part of a creative team while making a difference within our company, apply today!

For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC

For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).