Retail Regional Manager - Woodforest National Bank
Cedar Park, TX
About the Job
The Retail Regional Manager is responsible for leading the overall performance and environment of retail branches. This position leads and directs regional management teams in achieving profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
*Key Responsibilities:*
* Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
* Recruit, train, retain and motivate staff to ensureprofitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
* Provide senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues.
* Manage, develop and lead district and branch management teams; approve incentives, expense reports, and other personnel and compensation matters.
* Drive branch sales and performance and provides strategic direction focused on the continued growth and development of assigned branches within the region.
* Reinforce the bank’s mission, vision and values by serving as a culture agent, motivate employees to achieve higher standards and promote a commitment to excellence in service, sales, knowledge/learning, and technology-driven products and processes.
* Conduct regular update and strategy meetings with direct reports, peer management and leadership teams.
* Track and review daily region performance levels; compile summary reports and communicate standings; develop and direct an action plan for improvement areas.
* Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners.
* Promote community development and serve in the communities serviced by the region.
* Performs other job-related duties or special projects as assigned.
*Competencies Required:*
* Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications.
* Excellent presentation and communication skills, both written and verbal.
* Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals.
* Excellent customer service, relationship management, and business development skills.
* Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations.
* Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy.
* Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance.
* Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.
* Strong leadership and interpersonal skills; present a positive and professional image, effectively collaborate with diverse teams, and demonstrate success at achieving results through the effort of others.
* Flexibility to engage in overnight and regional travel up to 75% of the time.
Minimum Qualifications/Experience:
· 8 years of progressively more responsible bank operations and sales management experience:
OR a Bachelor’s degree and 6 years of progressively more responsible bank operations and sales management experience.
· Experience managing multiple work sites is required.
· Previous instore banking experience is preferred, but not required.
· 5 years of sales and personnel management experience required.
· Individuals with this level of experience are typically responsible and accountable for all sales, service, and operational goals and expectations as well as for all personnel and employment decisions for a geographic region. Individuals with this level of experience typically manage a remote and dispersed workforce, report to senior management, and operate without direct daily supervision.
· Must be positive and engaging.
Formal Education & Certification:
· High School Diploma or equivalent required.
Work Status:
· Full-Time.
Supervisory Responsibility:
· Responsible and accountable for all personnel and employment decisions for assigned regional area.
Travel:
· Up to 75% travel expected.
Working Conditions:
· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Job: Branch Banking*
Organization: Texas - SAA*
Title: *Retail Regional Manager*
Location: *Texas-Cedar Park*
Requisition ID: *066121*
*Key Responsibilities:*
* Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
* Recruit, train, retain and motivate staff to ensureprofitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
* Provide senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues.
* Manage, develop and lead district and branch management teams; approve incentives, expense reports, and other personnel and compensation matters.
* Drive branch sales and performance and provides strategic direction focused on the continued growth and development of assigned branches within the region.
* Reinforce the bank’s mission, vision and values by serving as a culture agent, motivate employees to achieve higher standards and promote a commitment to excellence in service, sales, knowledge/learning, and technology-driven products and processes.
* Conduct regular update and strategy meetings with direct reports, peer management and leadership teams.
* Track and review daily region performance levels; compile summary reports and communicate standings; develop and direct an action plan for improvement areas.
* Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners.
* Promote community development and serve in the communities serviced by the region.
* Performs other job-related duties or special projects as assigned.
*Competencies Required:*
* Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications.
* Excellent presentation and communication skills, both written and verbal.
* Excellent organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals.
* Excellent customer service, relationship management, and business development skills.
* Sound knowledge of marketing, sales, financial, managerial and leadership principles with broad knowledge of banking operation practices, policies, products and applicable regulations.
* Excellent problem solving, decision making, critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy.
* Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance.
* Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.
* Strong leadership and interpersonal skills; present a positive and professional image, effectively collaborate with diverse teams, and demonstrate success at achieving results through the effort of others.
* Flexibility to engage in overnight and regional travel up to 75% of the time.
Minimum Qualifications/Experience:
· 8 years of progressively more responsible bank operations and sales management experience:
OR a Bachelor’s degree and 6 years of progressively more responsible bank operations and sales management experience.
· Experience managing multiple work sites is required.
· Previous instore banking experience is preferred, but not required.
· 5 years of sales and personnel management experience required.
· Individuals with this level of experience are typically responsible and accountable for all sales, service, and operational goals and expectations as well as for all personnel and employment decisions for a geographic region. Individuals with this level of experience typically manage a remote and dispersed workforce, report to senior management, and operate without direct daily supervision.
· Must be positive and engaging.
Formal Education & Certification:
· High School Diploma or equivalent required.
Work Status:
· Full-Time.
Supervisory Responsibility:
· Responsible and accountable for all personnel and employment decisions for assigned regional area.
Travel:
· Up to 75% travel expected.
Working Conditions:
· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Job: Branch Banking*
Organization: Texas - SAA*
Title: *Retail Regional Manager*
Location: *Texas-Cedar Park*
Requisition ID: *066121*
Source : Woodforest National Bank