Retail Learning & Development Summer Intern - Rockland Trust

Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections. Rockland Trust feels that internships should include meaningful work.  As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field. Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path. We have witnessed many stories of interns building long-lasting careers at the Bank. 

Rockland Trust is seeking a summer intern to provide support to the Retail Training team which oversees Operational and Sales training for the bank branch and call center employees. The position requires strong verbal and written communication skills, as well as, organizational, computer and customer service skills. The Rockland Trust Retail Learning & Development team organizes and offers a blend of in-person and virtual instructor led training conducted at various locations across the bank footprint. In addition, the department also creates and implements digital self-guided courses for retail banking staff.  

Work Location:  Hybrid – example: 3 days in various satellite locations, 2 days remote (flexible)

Responsibilities include but are not limited to;

• Assist with the in-person or virtual classroom setup, preparation, breakdown and post-training items
• Support the trainers and managers in the delivery of class
• Support the team Learning Coordinators with various administrative tasks including the creation of class offerings in the Learning Management System, handling trainee enrollments and tracking staff training needs
• Assist the Retail Learning & Development Training Team with administrative tasks and projects as needed

Qualifications

• Ability to travel amongst the footprint to different training locations
• Customer service and communication skills
• Demonstrates a focused, organized, systematic approach to accomplishing tasks and goals
• Flexible self-starter with the ability to work independently and as part of a team in a face-paced multitask environment.
• Rising Juniors or Seniors studying Business or related degree preferred 

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.