Restaurant Manager - LA Jackson

Craft cocktails & creative small plates in a swanky rooftop bar at the Thompson Nashville hotel.

The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.

Job Duties

• Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs.

• Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.

• Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.

• Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.

Skills and Qualifications

• Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items.

• Organizational skills, able to juggle many responsibilities at a time.

• Training experience to lead staff onboarding

• Leadership skills to keep staff on task, motivated, and focused.

• Conflict resolution skills to manage staff conflicts and customer’s concerns

• Management experience in hiring, firing, training, and disciplining staff.

• Customer service skills dedicated to providing excellent customer service and improving the customer experience.

Required: College degree or equivalent experience is required. Strong communication, supervisory and organizational skills, and computer literacy, are required. Must have five years experience in the field of food and beverage.

Preferred: Two years experience in food and beverage in a fine dining operation.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to maneuver to all areas of the restaurant. Must be able to lift up to 50 lbs. Must have a manual dexterity and coordination to operate restaurant and office equipment and machines. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues.

About L.A. Jackson:

Located on the top floor of the Thompson Nashville, L.A. Jackson is a rooftop bar and restaurant with incredible views of downtown Nashville’s skyline. With indoor and outdoor seating, L.A. Jackson is the perfect Gulch spot to unwind after the workday, celebrate special occasions, and make new friends over craft cocktails. The tap selection highlights Southern breweries, while the wine program looks globally. Completing the experience, the food offerings feature sharable small plates and crave-worthy snacks.

About Marsh House:

The Southern spirit and commitment to exceptional seafood shine at Marsh House. The menu focuses on providing responsibly sourced and sustainable seafood.Located on the ground floor of the Thompson Nashville, Marsh House features a raw bar, an extensive and eclectic wine list, and handcrafted cocktails all served with refined Southern hospitality.

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