Restaurant General Manager - Zubha Pop Foods LLC
Detroit, MI 48227
About the Job
We are looking for a Restaurant General Managers who models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence. Popeyes Restaurant General Managers invest their time in developing servant leaders; creating memorable experiences; being a brand champion; managing administration; and maintaining the facility. Popeyes Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results.
Essential Functions
· Develop Servant Leaders-Puts your people and restaurant first-not yourself
· Create Memorable Experiences-Creates a service experience so good the guest can't wait to come back to Popeyes
· Brand Champion-Serve as the face and voice of the brand in the restaurant and community
· Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
· Maintain facility-Ensures the restaurant is a safe, sanitary and appealing place for everyone
Responsibilities
· Shows compassion, care and concern for the team through behaviors, actions and decisions
· Engages the team in regular one on one meetings and performance management discussions
· Creates the right environment and sets the team up for success by providing ongoing communication and the tolls to get the job done
· Coaches and motivates the Assistant Managers and the team
· Recruits and develops talent
· Demonstrates commitment to goals and inspires others to deliver superior performance
· Serve as a role model to create memorable guest experiences
· Sets clear expectations and holds team accountable for delivering brand service behaviors
· Takes actions to solve and celebrate guest feedback
· Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
· Serves as the local representative of Popeyes to the community by sponsoring or participating in events
· Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
· Champions and implements company-wide promotions, product launches and product samplings
· Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
· Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
· Reviews inventory efficiencies to create product orders
· Controls food and equipment inventory, conducts daily and weekly inventory counts, keep records and monitors food cost
· Creates, communicates, implements and follows up on operations and financial action plans
· Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
· Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
· Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations
· Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment
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