Restaurant Engineer - Hilton Norfolk The Main - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

COME JOIN OUR TEAM!

The Restaurant Engineer is responsible for the overall maintenance and repair for kitchen equipment in the property. The Restaurant Engineer is also responsible for administrative functions related to work order tracking and completion.  

Responsibilities of Gold Key|PHR hourly Associates:

1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

2. Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

6. Use your tools. Use the approved tools and checklists to complete assigned tasks.

7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

11. Other duties as assigned.

Accurately troubleshoot, diagnose, and repair commercial kitchen equipment and/or refrigeration equipment
Inventory all kitchen parts ensuring par level is met. Responsible to request all quotes, order parts and equipment as needed for replacement.​
Provide excellent customer service to internal and external clients
Adhere to company administration guidelines, particularly with work orders and invoicing
Effectively and professionally communicate with the internal and external partners
Return to warranty specialist any warranty parts
Services, repairs, replaces, and maintains walk-in and reach-in freezers, refrigerators, ice makers and milk coolers replacing components including motors, Freon, belts, thermometers and adjusts controls to accommodate specific types of Freon being used in any appliance
Repairs, descales, maintains, and replaces dishwashers and electric or gas water and booster heaters
Replaces valves, belts, filters, bearings, gears and motor parts
Maintains pumps and repairs electronic combi-ovens, convection and standard ovens, steam ovens, industrial mixers, choppers, steam kettles, tilting braisers, and steamers
Installs gas valves, electric fans, vents, thermocouples, pilot lights and door springs
Repairs and maintains heating and refrigeration units on food carts; fabricates and mounts sneeze guards
Installs electrical lines by running conduit, pulling wire, installing outlets, repairs motors, switches, plugs, and appliance cords
Replaces pipes, faucets, and reversing and standard switches; locates and repairs leaks; repairs or replaces industrial garbage disposals and clears minor blockages from sinks and disposals; cuts and threads pipe, and sweats copper pipes
Assembles a variety of kitchen racks and carts; mounts computer brackets for touch screens
Maintains records of materials and time spent performing various maintenance and repair jobs
Perform preventative maintenance service on all appliances within the kitchen and restaurant operations
Recommends repair or replacement of specific kitchen equipment
Identify service problems, collect data, establish facts and draw valid conclusions about work needed to be performed