Resort Executive Host - Mandarin/Cantonese Language - Resorts World Las Vegas

Summary Statement:

Far East Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues. The resort Executive Host will assist with our Far East clientele and will need to be fluent in multiple languages. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.

Primary Job Duties: – Includes but is not limited to:

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Fluent in English and Mandarin/Cantonese.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• Casino Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration