Residential Sales Specialist at LX Hausys America

Position Summary

The RSS is a key player in the communication and marketing aspect of our sales team with a focus on increasing sales and market share in addition to achieving territory sales goals based upon business plans for surfacing and flooring categories. The RSS is responsible for generating new relationships with K&B, Fabricators, and flooring retailers as well as maintaining existing relationships by providing customer service, updates, and sample maintenance. RSS meets with designers and others at showroom and by appointment. The RSS sets up tower displays, counter racks, etc. and follows up with clients on a regular basis, keeping the working relationship thriving and constant. Always looking for new venues to promote our company and product, the RSS uses his/her resources to find new ways to bring sales to the Territory Manager and company. This position requires an entrepreneurial spirit, knowledge and understanding of our products, and excellent communication and marketing skills.

Role Description

Strong focus on residential market, i.e. Kitchen and Bath Dealers, Fabricators, Designers, and Retail Flooring businesses.

Direct communication with Territory Manager to cover respective areas to minimize overlap and to maximize coverage of residential market

Provide excellent customer support to clients by following up requests, answering questions, providing samples, updating tower to gain sales growth throughout market

Obtain understanding of competitors and key trends in our industry and understand marketing dynamics

Establish comfortable and strong relationships with our key clients to gain preferred sales position in their respected establishments

Practice excellent sales and marketing techniques efficiently and effectively

Work in a team environment as well as be self-reliant

Meet with designers and others in showroom as needed

Essential Duties & Responsibilities:

Achieve annual sales goals based upon our business plan.

Gain and maintain market share amongst fabricators, kitchen/bath designers, flooring retailers, etc.

Understand general knowledge of the Partners Portal, with focus on FOC input and follow up

Gain knowledge of ongoing competitive marketing strategies and report to any and all who benefit

Establish new relationships with customers and set up tower displays and sample displays.

Update current customers with current samples/displays and update sales staff with brochures and changes, if any

Provide excellent customer service and ensure customer satisfaction in a timely and effective manner, knowing our chain of command and/or being able to find out if unsure

Foster and build Key customer relationships to create market share growth and preferred customer value

Administrative responsibilities, i.e. Salesforce, Tip-Top, Egencia for travel expenses, g-UAS for expenses, etc.

Effective communication with Territory Managers, Director, Corporate Offices personnel, etc.

Education and Work Experience:

Undergraduate degree in business or related field preferred but not required.

At least 2 yrs. min experience within the region, ideally building/interior products

Direct experience working with certified fabricators, retail, kitchen and bath (K&B) dealers, designers, remodelers, Lowe’s & The Home Depot stores and architects/designers preferred

Knowledge and Skills:

Excellent oral and written communication and organizational skills

Excellent Microsoft office skills (Excel, Word, PowerPoint and Outlook)

Excellent selling skills and strong marketing knowledge

The energy and focus to achieve goals and be results driven

Ability to work and think independently

Willing to engage in constructive conflict and criticism

Ability to perform as a team player, working with others to achieve a common goal

Physical Demands:

• Position requires sitting at a desk working on a computer at a minimum of approximately one day a week (20% of the time).
• Position requires the ability to lift up to 60lbs. This requirement relates to lifting of samples, towers, tower/display set up and stocking & restocking towers/displays.
• Position requires regular and reliable attendance. Customer events may also be required to attend.
• Position requires driving & traveling to accounts within the assigned territory approximately four days a week (80% of the time).
• Position may require travel out of state 3-4 times per year to support company trade shows and/or events.