Reservation Supervisor at Cedar Point

Job Status/Type: Full-time, year-round

Salary: $19.00-$21.00 Hourly

Position Level: Entry to Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

Supervisors are responsible for overseeing restaurant operations which includes training, motivating, evaluating, developing and coaching associates. As a part of the Leadership team, you will be monitoring the business needs for staffing, inventory and cleanliness. Supervisors will oversee back of house operations while providing quality service in a clean, safe atmosphere. Supervisors will be promoting a positive culture for associates and guests with an emphasis on hospitality and customer service.

Benefits:

• 3 weeks paid vacation (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Responsibilities:

• Ensure daily supervisor responsibilities are completed each day.
• Supervise the training of seasonal/part-time agents who book for five Cedar Point properties.
• Prepare agents to answer park information and operator line for Cedar Point.
• Oversee the observation of agent phone calls and online chats for training purposes.
• Resolve escalated calls from guests with concerns or complaints.
• Review concerns or complaints with the agent to ensure guests are receiving proper service and information.
• Monitor daily staffing levels and make adjustments accordingly.
• Supervise the daily operation of the call center which include up to 50 agents.
• Liaison for hiring.
• Assist with incoming phone calls or chats as needed.

Qualifications:

• High School Diploma/GED
• 2-4 years of related experience in a leadership role
• Ability to prioritize tasks
• Calm demeanor with strong verbal and written communication
• Ability to train and motivate employees
• Strong time management skills
• Strong customer service skills
• Ability to effectively use Microsoft Office products such as Word and Excel
• Ability to work nights, weekends and holiday periods to meet business needs
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

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