Representative, Customer Order Management from Innova
Remote work, CA
About the Job
Innova Solutions has a client that is immediately hiring a Customer Order Management Specialist
Position type: Full-Time, Contract
Job Title: Customer Order Management
Duration: 6 Months (With possible)
Location: Remote
As a Customer Order Management, your responsibilities will be:
The Solutions Operations Coordinator is responsible for customer maintenance and support, assisting in sales quotas, and/or minimal account management.
This position drives products & solutions sales and services to new and existing customers. Responsible for long-term relationship building between the customer and clients by sharing the value our products and services bring to our customers. The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex. The sales lead cycles will tend to be simple and short-term in nature and may or may not lead to a long-term customer relationship.
What is expected of you and others at this level
- Contact customers through various communication methods (phone calls, email, and chat) to listen and educate customers on products/solutions available. Responsible for developing healthy pipeline of viable leads to various Sales teams. (50% of time)
- Support PSAO sales efforts by educating customers on the value of our PSAO (25% of the time)
- Assisting internal solution teams on various projects (20% of the time)
- Contribute to the development of training, policies, and procedures (5% of the time)
- Follow up on leads and convert to deals and/or provide viable leads to sales
- Work with product and solution owners sharing feedback on opportunities to increase sales
- Help educate customers on the value of our products and solutions
- Share feedback with internal stakeholders based on conversations with customers
- Work with other Cardinal Health business units to create solutions or value propositions
- Responsible for sharing customer feedback internally to improve our products and solutions
- Collaboration w/ISF – Products & Services Quarterly Calls
- Compliance – i.e. Leader Net Electronic Enrollment
- Reinforce Order Express Communication Alerts
- Front line of PSAO Leads
- Monitor ASCT GMB e-mail
- Weekly or Bi-weekly Team Follow-ups
- Additional Incentive Programs - As Needed
- Collaboration w/Independent Sales Force – Products & Services
- Revenue Drivers
- Retention calls – Program/Services follow-ups
- Bachelor’s Degree: Business or related subject preferred
- Minimum 3-4 years customer-facing experience
- Strong skillset in developing value/trust-based relationships both internally and externally
- Proven product knowledge in the business area
- Can travel less than 5% of the time
- Strong verbal & written communication skills are essential
- Computer proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, Word)
- Customer service and problem-solving skills required
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Baby Rani
816-360-8269
baby.rani@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $20-$ . 20.69/hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary
$20 - $20.69 per hour